Complaints about universal postal services provided by An Post

Complaints about other postal services

Seeking Compensation

Complaints and Dispute Resolution Code of Practice

Alerting Industry Issues

 Complaints about universal postal services provided by An Post

Contact An Post’s dedicated customer service team, outline the complaint and ask for it to be resolved.

Phone: 1850 57 58 59
Letter:  Customer Service, GPO, FREEPOST, Dublin 1
Fax:  (01) 809 0900
Email: customer.services@anpost.ie

ComReg will be pleased to assist if you are unhappy with the outcome of An Post’s investigation. We will review your case and tell you if we can take further action for you.
You can contact ComReg in the following ways.

Phone (LoCall): 1890 229 668 (9.00am to 5.30pm) Monday to Friday
Letter: ComReg Consumer Team, Irish Life Centre, Block DEF, Lower Abbey Street, Dublin 1
Fax: (01) 804 9671
Email: consumerline@comreg.ie

Complaints about other postal services

If your complaint relates to one of the other postal services, provided by either an Authorised Service Provider or An Post, you should contact the relevant provider, outline the complaint and ask for it to be resolved.

Contact details for Authorised Service Providers are available on the Register of authorised providers.

Contact details for An Post as detailed above.

ComReg will be pleased to assist if you are unhappy with the outcome of the provider’s investigation. We will review your case and tell you if we can take further action for you. Contact details for ComReg as detailed above.

If your complaint concerns a monetary claim and relates to one of the other postal services provided either by an Authorised Service Provider or An Post, you may also take action through the Small Claims Court .

Seeking Compensation

Whether you can claim compensation depends on the product, service and postal service provider used. You should first check the terms and conditions of the product or service to see if you are entitled to compensation.

Complaints and Dispute Resolution Code of Practice

ComReg has issued legally enforceable guidelines to An Post and all Operators who have indicated that they are providing services within the scope of the universal service.(ComReg Doc 07/105)

The guidelines will assist postal service providers when preparing, revising and publishing their respective Code of Practice, in a way that is easily accessible to postal consumers.

Postal consumers will now have an appropriate form of redress, regardless of service provider, and have the further guarantee of an appropriate compensation mechanism. The scheme for compensation in these cases can be in the form of a number of stamps and/or a cash amount, provided that the claim is in proportion to the actual cost of the mailing.

All postal service providers providing a service within the scope of the universal service are obliged to implement a Code of Practice.
To view An Post’s Code of Practice, please visit the ‘Getting it Sorted’section of the An Post website.

Alerting Industry Issues

If you have an industry issue that you would like to raise with ComReg please contact our dedicated postal team. ComReg will be pleased to review your issue and tell you if we can take further action for you.

You can contact the postal team at ComReg in the following ways.