ComReg reports on An Post quality of service performance between April and June 2008

Reference Number: PR040908

• Download Document: PR040908.pdf
• Date: Thursday, 4th September 2008
• File Type: Adobe Acrobat Document
• File Size: 30 KB
• Publications Type: Media Release
• Publications Category: Postal Regulation, Quality of Service

The Communications Regulation Act 2002 gives ComReg a statutory role in protecting consumer’s welfare and ensuring regulatory compliance by electronic communications service providers. This includes areas such as the universal service provision of telecoms access, consumer rights and pricing transparency.

ComReg achieves these objectives in a number of ways:

• Providing relevant information to consumers on the developing telecommunications market.
  
  
• Monitoring compliance by eircom as Universal Service Provider.
  
  
• Monitoring service provider’s compliance with their regulatory requirements including the following areas: contracts, tariff transparency, codes of practice, directory enquiry obligations, direct marketing opt - out register, complaint handling and mobile roaming charges.
  
  
• ComReg also actively works with external bodies and organisations to promote competition and user interests. ComReg actively meets on a quarterly basis with the Consumer Advisory Panel who provide independent advice to ComReg on a diverse range of consumer issues and inform ComReg on the views and needs of different groups such as residential, small to medium enterprises, large businesses and people with disabilities.
  
  
• ComReg has also established a Forum on Services for People with Disabilities. Membership of the Forum comprises service providers (fixed line and mobile), The National Council for the Blind in Ireland (NCBI), National Disability Authority (NDA), People with Disabilities in Ireland (PWDI) National Association for Deaf People (NAD) and the Disability Federation of Ireland (DFI).