Publications

Response to Consultation and Decision Notice: Dispute Resolution Procedures - Framework Regulations

Reference Number: 10/18

• Download Document: ComReg1018.pdf
• Decision Number: D03/10
• Date: Thursday, 11th March 2010
• File Type: Adobe PDF File
• File Size: 492 KB
• Publications Type: Consultation Response, Decision
• Publications Category: Consumer Issues, Fixed Telephony, Interconnection, Market Information, Mobile, Numbering, Regulatory Policy, Standardisation

ComReg provides consumer focused advice for communications consumers via its website www.askcomreg.ie 

For ComReg's interactive guide on phone and broadband pricing; Consumers are advised to go to www.callcosts.ie 

For information on Premium Rate services please review www.phonesmart.ie 

Complaints and Queries

The aim of ComReg's complaints policy is to empower consumers to take direct action regarding poor service provision, quality or other issues. The primary emphasis is to provide users with sufficient relevant information so that they can deal with their service providers and to ensure that operators have adequate procedures in place to address customer issues (not all issues are complaints). Consumers can contact ComReg for information but ComReg can not act on a consumer complaint until the operator's complaint handling process is completed. The primary responsibility for complaint resolution must be retained by the operator, as they have the direct relationship with the consumer.

For more advise please refer to the consumer complaints and queries section on www.askcomreg.ie