In the event of a Dispute arising between two undertakings in connection with obligations under Regulation 31 of the Framework Regulations, Regulation 28 of the USO Regulations or Section 57 of the Communications Regulation Act, ComReg at the request of either party will initiate an investigation of the Dispute. The aim of the Dispute is to make a determination ensuring compliance with regulation and to resolve the Dispute.
 
Where ComReg receives a Dispute it will assess whether the criteria necessary for a dispute submission has been met and decide on the appropriate course of action as described in the Dispute Resolution Process (03/89).