The ComReg compliance team receives complaints from within the industry and monitor trends in complaints from the general public made via ComReg’s consumer team and ComReg’s website.

It is the compliance team function to investigate these complaints and trends, and make an assessment to determine their validity, and level of impact on the market in order to allocate and prioritise resources within the compliance team

In addition, the ComReg compliance team undertakes own initiative investigations to monitor the general conformance to obligations falling within ComReg’s remit.

The outcome of these investigations will be published where appropriate.

ComReg issues a notification of non-compliance to Eircom.

ComReg extends deadline for Eircom to respond to Breach Notification in relation to call origination, call termination and call transit