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Consumer Policy Analyst

Our Retail and Consumer Services Division has several different functions including Consumer Care, Consumer Policy, Retail Compliance, Consumer Engagement and Postal.  The Retail Division is at the forefront in protecting, informing and empowering consumers so that they can choose and use communications services with confidence.

Team overview:

Our Consumer Policy team undertakes measures to ensure electronic communications and premium rate services consumer measures are appropriate. The team reports to Consumer Policy Manager.  Some of the responsibilities of the team are;

  • Developing, formulating and implementing policy to specify where appropriate an intervention to help ensure that markets work effectively for consumers
  • Research, analytical and critical evaluation of key information, using this to analyse and provide advice on policy courses of action
  • Preparing for the introduction of the new Regulatory Framework
  • Contributing in developing other policy matters in the Retail Division such as Universal Service and Postal and consultation across the organisation in developing policy positions
  • Engagement of stakeholders on policy, market or industry developments

The Job

As a consumer policy analyst, you will be a versatile self-starter, with proven application of strong research, analytical and evaluation skills, who wants to add value to a great Consumer Policy Team and the wider Retail Division.  You will work across the following areas:

  • Researching consumer protection provisions, approaches and policy issues and identification of key data/trends/developments, using this to suggest policy courses of action for ComReg;
  • Manage relevant data and information collection;
  • Assessing and developing policy, including, survey and data analysis economic and financial modelling, for example to analyse price, consumption usage and attitudes, in order to inform ComReg policy and the available options;
  • Production and drafting ComReg consultation and decision papers, preparing reports and making presentations on policy matters both internally and externally;
  • Understanding and collecting data on Irish service providers approach to the implementation of policy measures and obligations and benchmarking.;
  • Leading and delivering on projects within Consumer Policy unit as delegated by the manager or working in other teams as ComReg requirements demand;
  • Working as a member of a team and on specific organisation project teams as required, sharing knowledge expertise and learnings;
  • Engaging with internal and external stakeholders in a constructive manner in order to further ComReg objectives in relation to end-user rights and protections;
  • Assisting engagement with EU counterparts, other regulators, or the DCCAE on policy or EU policy, market or industry developments;
  • Maintaining an awareness of policy developments and best practice within the electronic communications sector and closely associated sectors both in Ireland and internationally.

Qualifications and Experience

Essential

  • Third level degree (2.1 or higher), preferably in economics, policy, law, engineering, business or other closely related discipline or, demonstrate equivalent experience
  • Experience of both assessing and developing policy including, working with data sets, and an ability to assimilate complex legal and factual situations and provide clear, practical, “solutions based” advice
  • Can demonstrate excellent verbal, written and inter-personal communication skills as much of the work involves drafting documentation in a rational, evidence based, clear and concise manner and engagement of internal and external stakeholders
  • Excellent drafting skills and ability to prepare briefing, reports and documents in a rational, evidence-based, clear and concise manner
  • Ability to work on own initiative and comfortable working in a multidisciplinary project team environment (alongside professionals such as economists, lawyers, business analysts, engineers and accountants), in an organisation with a strong culture of delivery
  • Possess self-management skills and experience in managing small to medium size projects to successful outcomes

Desirable

  • Postgraduate qualifications preferably a Master’s degree in economics, policy, law, engineering, business or other closely related discipline
  • Experience in regulatory, competition and public policy / law would be an advantage
  • Experience in a telecoms role and understanding of the environment (regulatory, legislative, political, industrial, economic, societal) within which ComReg operates
  • Excellent IT skills with proven ability to learn new systems quickly

Core Competencies & Skills for the Role

In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:

  • Analytical & Critical Thinking Objectively analyses and evaluates information in order to identify patterns between situations that are not obviously related. Develops and clearly articulates solutions to complex problems.
  • Drafting Uses a logical structure to draft documents. Communicates complex and technical information clearly and concisely. Ensures key messages are understood and have the desired impact on the target audience.
  • Decision Making & Judgement Effectively builds evidence base to support the decision-making process. Assesses alternative options. Uses judgement to adapt to specific and challenging requirements of the organisation.
  • Communicating & Influencing Communicates clearly, confidently and respectfully. Engages, persuades and convinces others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.
  • Planning and Organising Establishes and monitors priorities, systematically differentiating between urgent, important and unimportant tasks. Plans and manages activities to consistently deliver results. Meets objectives within agreed predetermined time frames and deals with urgent operational situations expeditiously.

If you meet the criteria and are interested in applying, we would love to hear from you.

Our Package

We are offering an attractive package:

  • Salary €52,708.13 to €72,791.56 (Pay increases will be awarded annually subject to satisfactory performance and to the terms of the Haddington Road Agreement)
  • Dublin city centre location on Luas line
  • 28 days Annual Leave per year
  • Further Education and Training Opportunities
  • Attractive pension scheme
  • Travel tax saver scheme, Access to Cycle to Work Scheme
  • Access to Employee Assistance Programme

*(entry will be ordinarily at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy.)

How to Apply

Please send a comprehensive CV together with a one page cover letter – telling us what you can bring to the role – to our Careers team at careers@comreg.ie by 5 pm 14/4/20.

Check out the Recruitment section of our Careers website if you have any questions or need further information about the role or the recruitment process – /about/careers/recruitment-faq/

Policy Analyst

The Commissioners’ Office and the Strategy & Economics Unit

This role is based in the Strategy & Economics function of ComReg, which is led by the Director – Strategy and Economics. The Strategy and Economics function resides within the Commissioners’ Office and the principal areas of responsibility are:

  • The Strategic Planning process;
  • Research;
  • Data Governance;
  • Economic Advice and professional leadership of economics; and,
  • International Activities.

In practice these five distinct roles operate in a complementary and overlapping fashion.

The Role

The role of the Policy Analyst is to assist in the analysis of various policy and regulatory issues relevant to ComReg’s role and to support ComReg’s various business functions in developing best practice in the areas of responsibility within Strategy and Economics. Given the nature of the role in analysing policy and regulatory issues a specific focus will also be on the management, processing and analysis of data and in supporting the wider organisation in adopting best practice in these activities through a defined Data Governance framework. The Policy Analyst will assist the Data Governance Manager within Strategy and Economics in this regard. The Analyst may be involved in specific key projects being led by the Director for Strategy and Economics and other projects relating to ComReg’s various activities.

The key accountabilities of the Analyst are to:

  • Deliver high quality policy and research outputs, involving the use of quantitative analysis techniques, policy analysis, data collection and analytics, document reviews and presentations;
  • Lead the planning and implementation of various projects, including developing project plans, monitoring project progress and updating with project stakeholders;
  • Support various projects by contributing to various organisation-level regulatory policy issues, primarily by participating in cross-Divisional projects and meetings led by the Director for Strategy and Economics;
  • Manage various research projects and resources, including the preparation of Terms of Reference, evaluation of proposals from external economic consultancies and acting as a point of contact for ComReg staff seeking to access research services;
  • Provide guidance and assistance to other business teams in developing appropriate analysis and analytical capabilities for use in regulatory decision making; and
  • Ensure appropriate processes are in place for data collection, validation, analysis and reporting in line with ComReg’s various data standards and policies.

Additionally, the Analyst will play a key role in supporting the Director of Strategy and Economics in meeting the objectives of the function.

Qualifications and Experience

Essential experience/knowledge

  • Third level qualification with a significant quantitative component (e.g. economics, finance, statistics, IT, data analytics or other equivalent qualification).
  • Significant post-graduate work experience, including experience working with data in a multidisciplinary environment.
  • Excellent qualitative and quantitative analytical abilities, including the ability to make reasoned judgements based on available information.
  • Proven experience in project/programme management and in managing the delivery of complex projects, in an individual and team capacity.
  • Ability to effectively manage own work plans and develop and agree project plans for small to medium size data and policy related projects.
  • Excellent analytical and problem-solving skills, with a solid practical background in the application of quantitative and qualitative analysis within a regulatory and/or business environment.

Desirable

  • Experience working with Data Analytics or Business Intelligence platforms or tools.
  • Experience in designing and developing data collection, validation and analysis processes based on agreed organisation standards and policies.
  • Experience of working in the telecommunications or similarly regulated industry, whether in a governmental organisation, consultancy or corporate entity.
  • Familiarity with electronic communications, broadcasting and technology sectors and the national/EU legal framework under which ComReg operates.
  • Excellent presentation skills.
  • A specific project management qualification (e.g. Scrum, Prince2, PMP or Agile) , or equivalent.

Core Competencies & Skills for the Role

In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:

  • Analytical & Critical Thinking: Objectively analyses and evaluates information in order to identify patterns between situations that are not obviously related. Develops and clearly articulates solutions to complex problems.
  • Communicating & Influencing: Communicates clearly, confidently and respectfully. Engages, persuades and convinces others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.
  • Teamwork: Promotes and enhances team performance through working collaboratively and in cooperation with others to achieve goals. Interacts in a manner that builds respect and fosters trust.
  • Technical Knowledge & Continuous Improvement: Possesses a command over the technical and professional skills for a particular discipline. Keeps an open mind. Demonstrates commitment to continuous improvement.
  • Planning & Organising: Establishes and monitors priorities, systematically differentiating between urgent, important and unimportant. Manages activities to deliver results. Meets objectives within predetermined time frames.
  • Ownership & Accountability: Applies professional ethical standards. Takes responsibility for work activities and personal actions. Follows through on commitments. Acknowledges mistakes and learns from them. Maintains effective interactions with outsourced service providers.

If you meet the criteria and are interested in applying, we would love to hear from you.

Our Package

  • Starting salary €52, 708.13 – €72, 791.56 (Pay increases will be awarded annually subject to satisfactory performance and to the terms of the Haddington Road Agreement)
  • Dublin city centre location on Luas line
  • 28 days Annual Leave per year
  • Further Education and Training Opportunities
  • Attractive pension scheme
  • Travel tax saver scheme, Access to Cycle to Work Scheme
  • Access to Employee Assistance Programme

*(entry will be ordinarily at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy.)

How to Apply

Please send a comprehensive CV together with a short cover letter telling us what you can bring to the role – to our Careers team at careers@comreg.ie by 5pm on 14/4/20.

Check out the Recruitment section of our Careers website if you have any questions or need further information about the role or the recruitment process – /about/careers/recruitment-faq

Postal Operations Analyst

To assist on this work plan and beyond, we are looking for a highly-motivated individual with strong analytical skills to join our team.  To assist on this work plan and beyond, we are looking for a highly-motivated individual with strong analytical skills to join our team.

The role requires the successful candidate to be able to:

  • understand and critique operational information and data from the postal services industry
  • provide solutions and decisions based on the analysis
  • draft written analysis and reports and provide presentations and verbal communication on the above.

Responsibilities will include providing support and assistance to certain projects including:

  • The monitoring of the universal postal service providers legal obligations in providing the universal postal service
  • The monitoring of the universal postal service provider’s performance on quality of service for single piece universal postal service mail, including reviewing any applications from the universal postal service provider for certain exemptions (where applicable)
  • Assisting, where required, on the audit of the ‘Real Mail Study’, a sample study conducted by the universal postal service to derive mail flow volumes
  • The review of the ‘Real Mail Study’, including against other available mail volume information
  • Monitor the universal postal service provider’s business re-organisation projects
  • Monitor the universal postal service provider’s compliance with certain other requirements
  • Review applications from the universal postal service provider for any derogations from providing the universal postal service
  • Review of the designation of the universal postal service provider, as set out in legislation
  • Interpret data output and/or data models to ensure that deliverables are consistent with requirements
  • Conduct required meetings and provide presentation material and stakeholder updates to the required internal and external forums
  • Manage relationships between key stakeholders
  • Provide assistance and advice, in particular postal operations input, to other projects as they arise within the Postal Regulation team
  • Representing ComReg on certain sub-group(s) of the European Regulators Postal Group (“ERGP”), where required.

Qualifications and Experience

Essential

  • Possess relevant academic qualifications
  • Proven experience in data analysis and report preparation
  • A high level of motivation and personal initiative
  • Ability to work as part of a multi-disciplinary team

Desirable

  • Experience in conducting analysis of operational information related to postal, logistics or delivery markets of correspondence and/or parcels
  • An understanding of the needs of postal consumers
  • Experience working in a regulatory environment
  • Willingness to diversify knowledge base to include at a high-level: economic and legal matters as they arise in the day-to-day regulatory environment

Core Competencies & Skills for the Role

In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:

  • Analytical & Critical Thinking Objectively analyses and evaluates information in order to identify patterns between situations that are not obviously related. Develops and clearly articulates solutions to complex problems.
  • Drafting Uses a logical structure to draft documents. Communicates complex and technical information clearly and concisely. Ensures key messages are understood and have the desired impact on the target audience.
  • Technical Knowledge & Continuous Improvement – Possesses a command over the technical and professional skills for a particular discipline. Keeps an open mind. Demonstrates commitment to continuous improvement.
  • Decision Making & Judgement Effectively builds evidence base to support the decision-making process. Assesses alternative options. Uses judgement to adapt to specific and challenging requirements of the organisation.
  • Ownership & Accountability Applies professional ethical standards. Takes responsibility for work activities and personal actions. Follows through on commitments. Acknowledges mistakes and learns from them. Maintains effective interactions with outsourced service providers.
  • Communicating & Influencing Communicates clearly, confidently and respectfully. Engages, persuades and convinces others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.)

If you meet the criteria and are interested in applying, we would love to hear from you.

Our Package

We are offering an attractive package:

  • Salary €52,708.13 to €72,791.56 * (Pay increases will be awarded annually subject to satisfactory performance and to the terms of the Haddington Road Agreement)
  • Dublin city centre location on Luas line
  • 28 days Annual Leave per year
  • Further Education and Training Opportunities
  • Attractive pension scheme
  • Travel tax saver scheme, Access to Cycle to Work Scheme
  • Access to Employee Assistance Programme

*(entry will be ordinarily at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy.)

How to Apply

Please send a comprehensive CV together with short cover note telling us what you can bring to the role  to our Careers team at careers@comreg.ie by 5pm on 14/4/20.

Check out the Recruitment section of our Careers website if you have any questions or need further information about the role or the recruitment process – /about/careers/recruitment-faq/

 

Spectrum Intelligence and Investigations Manager

Within Market Framework, the Spectrum Intelligence and Investigations Unit (“SIIU”) is responsible for ensuring the integrity of the spectrum resource. Work within the SIIU is divided into four work streams; market surveillance of products, radio frequency interference investigations, radio spectrum monitoring and compliance and enforcement. The SIIU Annual Report 2018 – 2019 (ComReg publication 19/86) provides a concise summary of SIIU’s activities across these four work streams.

The Role

Reporting to the Senior Manager Spectrum Operations and leading a team of 6, the Spectrum Intelligence and Investigations Manager will be responsible for:

  • Effective delivery of unit goals
    • Planning and maintaining work systems, procedures and policies that enable the optimum performance of the team and unit.
    • Setting clear goals, motivating, coaching, monitoring and engaging team members
    • Ensure smooth team operation and effective collaboration
  • Managing the day to day functions of the SIIU which includes;
    • Market surveillance to prevent non-compliant products from entering the market and to seek out and remove non-compliant products which have entered the market in accordance with the relevant legislation;
    • Respond to complaints of radio frequency interference;
    • Carry out spectrum monitoring to support the activities within SIIU and other projects within Market Framework;
    • Conduct search and seize actions in respect of illegal activity affecting the radio spectrum including unlicensed broadcasting.
  • Engaging and managing external service providers contracted to carry out radio frequency investigations on ComReg’s behalf;
  • Engaging with other administrations and international bodies as appropriate to ensure that international best practice is promoted; and
  • Contributing to the delivery of the Market Framework Operating Plan by effectively progressing projects and activities within the Spectrum Intelligence and Investigations unit and within the Market Framework Division through individual contribution as well as working collaboratively and in cooperation with team colleagues.

Qualifications and Experience

Essential

  • A relevant third-level honours degree from a science, technology, engineering or mathematical discipline;
  • Relevant experience and knowledge of radiocommunication systems, radio frequency propagation and the telecommunications market in Ireland;
  • Proven track record of taking responsibility for delivering complex projects in a multi-disciplinary environment, including the scoping and delivery of such projects and the demonstration of resilience in keeping them on track;
  • Experience of engaging and managing consultants/external advisors to deliver projects; and
  • A proven ability to apply analytical techniques to problem-solving.
  • Experience of leading and managing direct reports

Desirable

  • A relevant post-graduate qualification or accreditation.
  • Strong communication skills with the ability to understand and express views in a multi-disciplinary environment.
  • Experience in conducting radio frequency field measurements and knowledge of radiocommunication equipment.

Core Competencies & Skills for the Role

In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:

Ownership & Accountability: Applies professional ethical standards. Takes responsibility for work activities and personal actions. Follows through on commitments. Acknowledges mistakes and learns from them. Maintains effective interactions with outsourced service providers.

Communicating & Influencing: Communicates clearly, confidently and respectfully. Engages, persuades and convinces others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.

Planning & Organising: Establishes and monitors priorities, systematically differentiating between urgent, important and unimportant tasks. Plans and manages activities to consistently deliver results. Meets objectives within agreed predetermined time frames and deals with urgent operational situations expeditiously.

Technical Knowledge & Continuous Improvement:  Possesses a command over the technical and professional skills for a particular discipline. Keeps an open mind. Demonstrates commitment to continuous improvement.

People Skills: Uses interpersonal skills to create engagement and clarity. Manages conflict and implements practical solutions. Recognises impact of own behaviour and adjusts as required. Actively develops others.

Decision Making & Judgement: Effectively builds knowledge base to support the decision making process. Assess alternative options. Uses judgement to adapt to specific and challenging requirements of the organisation.

If you meet the criteria and are interested in applying, we would love to hear from you.

Our Package

We are offering an attractive package:

  • Salary €73,040.66 to €91,314.84 * (Pay increases will be awarded annually subject to satisfactory performance and to the terms of the Haddington Road Agreement)
  • Dublin city centre location on Luas line
  • 28 days Annual Leave per year
  • Further Education and Training Opportunities
  • Attractive pension scheme
  • Travel tax saver scheme, Access to Cycle to Work Scheme
  • Access to Employee Assistance Programme

*(entry will be ordinarily at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy.)

How to Apply

Please send a comprehensive CV together with a short cover note telling us what you can bring to the role – to our Careers team at careers@comreg.ie by 5pm on Tuesday 5th May 2020.

Check out the Recruitment section of our Careers website if you have any questions or need further information about the role or the recruitment process – /about/careers/recruitment-faq/