Research findings from data we collected on broadband and mobile phone usage since COVID-19 restrictions were introduced are summarised below.
Our research examines consumers’ use and perception of telecommunication services since the beginning of the COVID-19 pandemic, with a particular focus on those who are using these services to work from home.
Some of the key trends emerging from data collected in Q2 found that:
- 93% value being able to access and use broadband at home during Covid-19
- 89% value being able to access and use their mobile phone at home during Covid-19
- 77% believe their home broadband is adequate to meet the needs of the household
For more information you can refer to the full findings
here.
The main findings from a survey conducted in April 2020 include:
- 3 in 5 have seen an increase in their home broadband usage since 1 March
- 2 in 3 of all workers are now working from home to some degree
- 3 in 4 agree that their broadband is adequate for working from home and 4 in 5 feel it meets the needs of their household
The results of this survey can be viewed in full
here.
Research findings from data we collected on broadband and mobile phone usage since COVID-19 restrictions were introduced are summarised below.
Our research examines consumers’ use and perception of telecommunication services since the beginning of the COVID-19 pandemic, with a particular focus on those who are using these services to work from home.
Some of the key trends emerging from data collected in November 2020 found that:
- 3 in 5 are willing to spend more on broadband to get a better service.
- 6 in 10 perceive their broadband to be about the same as the start of the COVID 19 pandemic, 1 in 4 believe it to be worse, with about 1 in 7 also believing it to be better.
- 3 in 4 believe that their household usage of Broadband has increased.
For more information you can refer to the full findings
here.
The results from previous surveys can be viewed at the below links:
April 2020
June 2020
September 2020 