Difficulty paying your phone internet bill during Covid-19

ComReg reminds consumers to continue to pay mobile, home phone and internet bills as normal and to the best of their ability during the current Covid-19 pandemic.


If you are having difficulty paying for your service or services, we urge you not to ignore this and to contact your service provider without delay to avoid building up a debt. You and your service provider can discuss putting a plan in place to help you to get back on track with your payments.


Service providers of the Telecoms Industry signed up to a set of commitments to assist and help their customers during the Covid-19 pandemic including a commitment to engage with any customer that contacts them who is in financial difficulty as a result of Covid-19 and has difficulty paying their bills to agree the best way of keeping them connected to voice and data so that customers can remain connected during the crisis. Service Providers also committed to work with ComReg in the event of complaints raised to ComReg by consumers who consider they are not being treated in accordance with these commitments.


Visit here for more information on Service Provider commitments during Covid-19 and here for further Covid-19 information. If your bill is higher than you expected, visit here for information. If you have a complaint relating to your mobile, home phone and broadband service provider, ComReg can intervene on your behalf. Visit here to learn more.