COVID-19 Useful Consumer Information

Visit this page for useful information for consumers regarding electronic communications during the current COVID-19 situation.

ComReg welcomes Telecoms Industry Commitments to assist consumers during COVID-19

To-date, the Commitments have been made by BT Ireland, eir, Pure Telecom, Sky Ireland, Tesco Mobile Ireland, Three Ireland, Virgin Media Ireland and Vodafone.  You can read more about the Commitments here.

Irish Text Relay Service (ITRS) during COVID-19 restrictions

We remind consumers who are deaf or hard of hearing that they can use the Irish Text Relay Service (ITRS) when making and receiving calls during the COVID-19 pandemic restrictions. We encourage those who are deaf or hard of hearing or who have difficulty speaking who haven’t used the ITRS service before to try the service. Click here for information on using ITRS during the COVID-19 pandemic or visit

How to get the best out of our mobile phone & stay connected

With ComReg’s outdoor mobile coverage map, you can find out if the area you’re in has good mobile coverage. Learn about it here.

Consumer Line COVID-19 operations update

Find out more about our Consumer Line operations at this time.

Remote Top-up Options for Prepay Mobile Consumers

Explore the many ways you can top-up your own or a loved one’s ‘Pay-as-You-Go’ mobile phone account without the need to leave your home.

Protecting your business phone system

Whether working remotely during the Covid-19 pandemic or closing the office over a long weekend, ComReg reminds any business that is concerned about the hacking of its telephone system should take appropriate steps to protect it. Learn more here.

Post and parcel deliveries during Covid-19

Learn more here about post and parcel deliveries during the Covid-19 pandemic.

Difficulty paying your phone or internet bill during Covid-19

ComReg reminds consumers to continue to pay mobile, home phone and internet bills as normal and to the best of their ability during the current Covid-19 pandemic. Learn more here.

ComReg publishes market research on the impact of COVID-19 on home broadband use in Ireland

We recently published the findings from a survey on the impact COVID-19 is having on home broadband use in Ireland. Learn more here.

ComReg publishes market research on the impact of COVID-19 on broadband and mobile phone use at home

We surveyed the impact the COVID-19 pandemic is having on our usage of broadband and mobile phone services at home in Ireland. The findings are published as part of a series of research reports to understand consumers’ behaviours and attitudes, at a time when we are relying on these services more than ever before. Click here for further information.