Research findings from data we collected on broadband and mobile phone usage since COVID-19 restrictions were introduced are summarised below.

Our research examines consumers’ use and perception of telecommunication services since the beginning of the COVID-19 pandemic, with a particular focus on those who are using these services to work from home.

Some of the key trends emerging from data collected in Q2 found that:

  • 93% value being able to access and use broadband at home during Covid-19
  • 89% value being able to access and use their mobile phone at home during Covid-19
  • 77% believe their home broadband is adequate to meet the needs of the household

For more information you can refer to the full findings here.

The main findings from a survey conducted in April 2020 include:

  • 3 in 5 have seen an increase in their home broadband usage since 1 March
  • 2 in 3 of all workers are now working from home to some degree
  • 3 in 4 agree that their broadband is adequate for working from home and 4 in 5 feel it meets the needs of their household

The results of this survey can be viewed in full here.