ComReg has welcomed the announcement by Telecommunications Industry Ireland, the IBEC group for the sector, that the main electronic communications providers have signed up to a common set of Commitments to assist and help their customers in the use of electronic communications during the COVID-19 Pandemic.
Service providers will introduce their own specific measures to meet these Commitments and they may also go beyond this common set of Commitments.
Further details on the Commitments and questions you may have are listed below.
To date, the Commitments have been made by – BT Ireland, eir, Pure Telecom, Sky Ireland, Tesco Mobile Ireland, Three Ireland, Virgin Media Ireland and Vodafone.
The Commitments are set out below:
These Commitments will be implemented by operators as soon as practicable. Each service provider will provide details and implementation updates on their own website. The Commitments have been extended to remain available to consumers until 31 August 2020.
Service providers will introduce their own specific measures to meet these Commitments and they may also go beyond this common set of Commitments. Service providers’ websites will be updated with further information. Please see links to the relevant pages below:
|Service Provider Name||Service Provider Website|
|BT Ireland||See Link|
|Pure Telecom||See Link|
|Sky Ireland||See Link|
|Tesco Mobile Ireland||See Link|
|Three Ireland||See Link|
|Virgin Media Ireland||See Link|
(Information accurate as at 16 April 2020)
Customers experiencing issues should contact their service provider in the first instance, before contacting ComReg’s Consumer Care Team at firstname.lastname@example.org or 01 8049668 (from 8.00am to 8.00pm Monday to Friday and 9.00am to 1.00pm on Saturday, excluding public holidays).