We remind consumers who are deaf or hard of hearing that they can use the Irish Text Relay Service (ITRS) when making and receiving calls during the COVID-19 pandemic restrictions. We encourage those who are deaf or hard of hearing or who have difficulty speaking who haven’t used the ITRS service before to try the service.

ITRS translates text into voice and voice into text through an ITRS agent and is available to customers of Eir, Sky, Tesco Mobile, Three, Virgin Media and Vodafone.

The ITRS app is available through Apple App Store, Google Play or you can connect directly to ITRS through a PC or Laptop through www.itrs.ie.

To use the ITRS app, you must first register your device for ITRS. You can find details of how to do this and other useful information on how to operate ITRS on www.itrs.ie.

To make a text to voice call (deaf or hard of hearing person calling a hearing person) dial 1800 207 900 (free) on your registered phone. The hearing person will see the number 076 692 1500 on the call that they receive.

You can also receive a voice to text call on your registered phone. You will see the number 076 692 1503 on the call that you receive.

To call a deaf or hard of hearing person using ITRS (hearing person calling a deaf or hard of hearing person) dial 1800 207 800 (free) and follow the instructions given by the ITRS agent.

The Irish Deaf Society vlog also provides details on how to use ITRS as well as www.itrs.ie where you will find full details of the service including “How do I use it”.

We will continue to provide useful information for consumers regarding electronic communications during the COVID-19 pandemic.