Mobile – Service Issues

Consumers should contact their service provider to report /lodge a complaint if they are experiencing coverage issues for example dropped calls or intermittent coverage.

The mobile phone network consists of a number of mobile phone base stations and masts that are located throughout Ireland.  Mobile providers operate in a fully-liberalised market under licences provided by us.  These licences require the Mobile Network Operators (MNOs) to provide a minimum level of national coverage which is 70%.  It should be noted that there are no Universal Service Obligations (USO) attached to mobile phone licences.  It should also be noted that there are no Universal Service Obligations (USO) attached to mobile phone licences and therefore the USO Regulations only applies to eir and landline installations at a fixed location.

ComReg provides an on-line facility to allow the public to view details of the mobile masts throughout Ireland (GSM 3G and 4G).  Access to the Siteviewer service is available at Siteviewer. This tool may be used to determine the MNO with the mobile site closest to any consumer’s home or office.

 

Coverage for different service providers

Each mobile network can have a different coverage area, depending on the number of mobile towers in use, the local terrain and technology used.  It is important to check that the service you are considering has good coverage where you expect to use it most.

ComReg’s outdoor mobile phone coverage map will allow you to check our calculation of operators’ mobile phone coverage and signal levels at locations throughout the country.  The mobile coverage map allows you to see the level of mobile coverage where you work or live.  It will also help you when making choices between operators based on predicted coverage availability in your area or chosen location.