Eircom has overcharged its customers and ComReg has taken enforcement actions against Eircom under Section 45 of the Communications Regulation Act, 2002 (“the Act”).
ComReg applied to the High Court under section 46 of the Act for a restraining order against Eircom to cease and not to repeat contravening Section 45 of the Act. A settlement was subsequently reached between ComReg and Eircom whereby Eircom will identify relevant customers who have been overcharged historically and will refund them appropriately. It will pay ComReg a penalty of €2.45 million and make changes to its billing processes and procedures.
Full details are in the Information Notice published on ComReg’s website.
Visit our billing and disputed charges page for further information on fees and charges.