A

Age verification

Some premium rate services are for people over 18 years of age only so you will need to show proof of your age. Phone companies do this in different ways. Some ask for credit cards details or run identity checks. If you are under 18 years of age, you should not use these services.

Auto-dialler

This is a type of computer software that can automatically dial telephone numbers from your computer when you have dial-up internet access. Some auto-diallers can make your computer switch from the number it is dialling and dial another number, usually one that costs more. This can happen without you knowing about it.

B

Barring/Blocking premium rate calls

Calls to premium rate numbers can be blocked by asking your phone company for a bar on premium rate calls. The bill payer needs to contact the phone company to arrange for this block to be added or lifted. This means your phone will not let you call a premium rate number (that is, a number starting with ‘15’).

C

Call barring

Calls to premium rate numbers can be blocked by asking your phone company for a bar on premium rate calls. The bill payer needs to contact the phone company to arrange for this block to be added or lifted. This means your phone will not let you call a premium rate number (that is, a number starting with ‘15’).

Call TV, sometimes called Quiz TV or Participation TV

These are television programmes which allow viewers at home to play games on screen and call in with their answer to win a prize. You will be charged for doing this and there can be age restrictions (e.g. you must be over 18 years of age) on these services. Make sure you are old enough to enter and be aware of how much it will cost to take part in the service. Remember, even if you don‟t get through to the studio you will still be charged for calling in.

Cap

This is another word for a limit. If you speak to your landline phone company about putting a cap or limit on your bill they will ask you what you want it to be. For example, if your cap is €60, they will contact you when this amount has been reached.

Club

This may mean that you are signing up to a subscription service i.e. this is where you get more than one of whatever you are ordering. For example, with a horoscope service, you may get a new horoscope every day. With a goal alert service, you may get several alerts over a weekend.

Compatibility

If you buy a product for your phone, it needs to be compatible with your phone. So, check the model of your phone before you make a purchase because the product may not work or be viewed but you will still be charged.

ComReg

The premium rate services regulator also known as The Commission for Communications Regulation