Consumer Care

ComReg is the statutory body responsible for the regulation of the electronic communications sector (telecommunications, radiocommunications and broadcasting transmission) and the postal sector.  We are the national regulatory authority for these sectors in accordance with EU law which is subsequently transposed into Irish legislation.

ComReg enables competition in the communications sector by facilitating market entry through a general authorisation to provide networks and services and by regulating access to networks so as to develop effective choice for consumers both business and residential.  In a rapidly evolving sector, both in technological and commercial terms, ComReg provides the framework for the introduction of new services.

Our activities are geared to operators and business & residential users of communications services. We are responsible for promoting competition, for protecting consumers and for encouraging innovation. This role covers both business and residential consumers, as well as major consumer representative organisations, and will span telecommunications, spectrum licensing operations and postal services. It includes all regulatory developments which affect retail consumers, including the application of the consumer protection provisions of the Universal Service and Postal Directives.