{"id":90333,"date":"2016-02-22T17:02:39","date_gmt":"2016-02-22T17:02:27","guid":{"rendered":"http:\/\/comreg.ie.grigore"},"modified":"2017-01-09T11:30:47","modified_gmt":"2017-01-09T11:30:47","slug":"ceisteanna-seirbhise","status":"publish","type":"page","link":"https:\/\/www.comreg.ie\/ga\/comhairle-eolas\/ceisteanna-seirbhise\/","title":{"rendered":"Ceisteanna Seirbh\u00edse"},"content":{"rendered":"

Home Phone – Service Issues<\/span><\/h2>\n

eir is responsible for the maintenance and fault repair of the full eir network. If you have a fault on your line, your service provider must contact eir on your behalf to organise the repair of the fault. Please note that not all service providers use the eir network for example Virgin Media has its own network.<\/p>\n

eir is not allowed to prioritise the line faults of eir customers over the line faults of other service providers customers.\u00a0 eir must ensure that it provides facilities to other service providers customers\u00a0 of the same quality as it provides to its own customers.<\/p>\n

For each individual case, a customer should receive a reasonable forecast date as to when the repair will be carried out. If any issues arise, the customer should proceed with lodging a complaint.<\/p>\n

While there is no timeframe for individual customers, eir are required to meet targets set out by us for average annual repair timeframes nationwide.<\/p>\n

These timeframes are allowed for under the Universal Service Regulations and the exact figures were decided after a public consultation:<\/p>\n