{"id":90480,"date":"2016-04-12T12:12:31","date_gmt":"2016-04-12T12:12:31","guid":{"rendered":"http:\/\/comreg.ie.grigore"},"modified":"2021-10-02T18:40:38","modified_gmt":"2021-10-02T18:40:38","slug":"conas-deanaim-gearan","status":"publish","type":"page","link":"https:\/\/www.comreg.ie\/ga\/tionsclaiocht\/rialachan-poist\/ceisteanna-coitianta\/conas-deanaim-gearan\/","title":{"rendered":"Conas a dh\u00e9anaim gear\u00e1n?"},"content":{"rendered":"

Making a complaint<\/span><\/h2>\n

You must first contact your postal service provider to lodge your complaint.<\/span><\/p>\n

All authorised postal service providers must have complaint procedures available to postal service users.<\/p>\n

ComReg has published \u201cComplaints and Redress Procedures: Guidelines for Postal Service Providers\u201d ComReg Document 14\/06 <\/a>(\u201cthe Guidelines\u201d)\u00a0\u00a0to assist postal service providers in providing a code of practice for their handling of complaints from postal service users.<\/p>\n

If you have a complaint please contact your service provider\u2019s customer service team, outline the complaint and ask for it to be resolved.<\/p>\n

ComReg does not have regulatory remit over the behaviour and competence of postal personnel.<\/p>\n

ComReg has no regulatory role over post offices. Operational decisions regarding the post office network, including closures, are taken by An Post.<\/p>\n

Go to: Make a complaint to your Postal Service Provider<\/a><\/h4>\n

Go to: Complaint Resolution and Compensation<\/a><\/h4>\n

Go to: Dispute Resolution<\/a><\/h4>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Making a complaint You must first contact your postal service provider to lodge your complaint. All authorised postal service providers must have complaint procedures available … <\/a><\/p>\n","protected":false},"author":31,"featured_media":0,"parent":90408,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"templates\/template-topic-pages-noanchors.php","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"class_list":["post-90480","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t