{"id":90480,"date":"2016-04-12T12:12:31","date_gmt":"2016-04-12T12:12:31","guid":{"rendered":"http:\/\/comreg.ie.grigore"},"modified":"2021-10-02T18:40:38","modified_gmt":"2021-10-02T18:40:38","slug":"conas-deanaim-gearan","status":"publish","type":"page","link":"https:\/\/www.comreg.ie\/ga\/tionsclaiocht\/rialachan-poist\/ceisteanna-coitianta\/conas-deanaim-gearan\/","title":{"rendered":"Conas a dh\u00e9anaim gear\u00e1n?"},"content":{"rendered":"<h2><span lang=\"en\">Making a complaint<\/span><\/h2>\n<p><span lang=\"en\">You must first contact your postal service provider to lodge your complaint.<\/span><\/p>\n<p>All authorised postal service providers must have complaint procedures available to postal service users.<\/p>\n<p>ComReg has published \u201cComplaints and Redress Procedures: Guidelines for Postal Service Providers\u201d <a title=\"This link will open in a new window\" href=\"\/csv\/downloads\/ComReg1406.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">ComReg Document 14\/06 <\/a>(\u201cthe Guidelines\u201d)\u00a0\u00a0to assist postal service providers in providing a code of practice for their handling of complaints from postal service users.<\/p>\n<p>If you have a complaint please contact your service provider\u2019s customer service team, outline the complaint and ask for it to be resolved.<\/p>\n<p>ComReg does not have regulatory remit over the behaviour and competence of postal personnel.<\/p>\n<p>ComReg has no regulatory role over post offices. Operational decisions regarding the post office network, including closures, are taken by An Post.<\/p>\n<h4>Go to: <a href=\"https:\/\/www.comreg.ie\/queries-complaints\/postal\/make-complaint-postal-service-provider\/\">Make a complaint to your Postal Service Provider<\/a><\/h4>\n<h4>Go to: <a href=\"https:\/\/www.comreg.ie\/queries-complaints\/postal\/complaint-resolution-and-compensation\/\">Complaint Resolution and Compensation<\/a><\/h4>\n<h4>Go to: <a href=\"https:\/\/www.comreg.ie\/queries-complaints\/postal\/dispute-resolution\/\">Dispute Resolution<\/a><\/h4>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Making a complaint You must first contact your postal service provider to lodge your complaint. All authorised postal service providers must have complaint procedures available &hellip; <a href=\"https:\/\/www.comreg.ie\/ga\/tionsclaiocht\/rialachan-poist\/ceisteanna-coitianta\/conas-deanaim-gearan\/\"><\/a><\/p>\n","protected":false},"author":31,"featured_media":0,"parent":90408,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"templates\/template-topic-pages-noanchors.php","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"class_list":["post-90480","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/pages\/90480","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/comments?post=90480"}],"version-history":[{"count":0,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/pages\/90480\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/pages\/90408"}],"wp:attachment":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media?parent=90480"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}