{"id":91465,"date":"2016-04-22T13:18:55","date_gmt":"2016-04-22T13:18:55","guid":{"rendered":"http:\/\/comreg.ie.grigore"},"modified":"2017-11-10T12:43:50","modified_gmt":"2017-11-10T12:43:50","slug":"cod-cleachtais-solathroiri-seirbhise","status":"publish","type":"page","link":"https:\/\/www.comreg.ie\/ga\/gearain\/fon\/cod-cleachtais-solathroiri-seirbhise\/","title":{"rendered":"C\u00f3d Cleachtais Sol\u00e1thr\u00f3ir\u00ed Seirbh\u00edse"},"content":{"rendered":"<h2><span lang=\"en\"><strong>Service Provider Codes of Practice and Complaints Procedures<\/strong><\/span><\/h2>\n<p><span lang=\"en\">The Regulations state that a service provider must have a code of practice for handling complaints.<\/p>\n<p>A service provider\u2019s code of practice should provide for the following:<\/p>\n<ul>\n<li>the first point of contact for complainants;<\/li>\n<li>a means of recording complaints;<\/li>\n<li>a time frame within which the service provider concerned shall respond to complaints;<\/li>\n<li>procedures for resolving complaints;<\/li>\n<li>appropriate cases where reimbursement of payments, and payments in settlement of losses incurred, will be made;<\/li>\n<li>the retention of records of complaints (for a period of not less than one year following the resolution of the complaint).<\/li>\n<p><\/span>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Service Provider Codes of Practice and Complaints Procedures The Regulations state that a service provider must have a code of practice for handling complaints. A &hellip; <a href=\"https:\/\/www.comreg.ie\/ga\/gearain\/fon\/cod-cleachtais-solathroiri-seirbhise\/\"><\/a><\/p>\n","protected":false},"author":31,"featured_media":0,"parent":90184,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"class_list":["post-91465","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1 - aioseo.com -->\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"google-site-verification\" 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