{"id":93836,"date":"2016-05-10T16:29:52","date_gmt":"2016-05-10T16:29:52","guid":{"rendered":"http:\/\/comreg.isobar.ninja\/gearain\/post\/make-complaint-postal-service-provider\/?lang=ga"},"modified":"2024-10-25T23:03:45","modified_gmt":"2024-10-25T23:03:45","slug":"dean-gearan-le-do-sholathrai","status":"publish","type":"page","link":"https:\/\/www.comreg.ie\/ga\/comhairle-eolas\/forbhreathnu-ar-an-bpost\/dean-gearan-le-do-sholathrai\/","title":{"rendered":"D\u00e9an gear\u00e1n le do shol\u00e1thra\u00ed"},"content":{"rendered":"

Make a complaint to your Postal Service Provider<\/span><\/h2>\n

An Post<\/span><\/h4>\n

An Post\u2019s complaints procedures are available on its website and its Code of Practice \u2018Getting it sorted \u2013 Resolving your complaints\u2019 can also be downloaded from An Post\u2019s website<\/a>.<\/p>\n

An Post Customer Services:
\nPhone: 1850575859 or 017057600
\nLetter: Customer Service, An Post, GPO, FREEPOST, Dublin 1 DO1 F5P2
\nEmail: customer.services@anpost.ie<\/a><\/p>\n

An Post Customer Advocate:
\nPhone: 017057000 (ask for the Customer Advocate)
\nLetter: Customer Advocate, An Post, GPO, O\u2019Connell Street Lower, Freepost, Dublin 1 DO1 F5P2
\nClick here <\/a>to be redirected to the An Post website for details of how to request the An Post Customer Advocate review a complaint<\/p>\n

An Post requires that postal service users complete an enquiry form known as an M58 form for complaints about lost, damaged, or delayed items. This form is available online (via\u00a0the An Post website<\/a>)\u00a0or at your nearest post office.<\/span><\/p>\n

Other Authorised postal service providers<\/span><\/h4>\n

Contact details of Authorised postal service providers<\/a>.<\/span><\/p>\n

Timeframes for acceptance and response:<\/span><\/h4>\n

For domestic mail (posted in the State for delivery within the State) postal service providers should accept a complaint made:
\n– within one (1) calendar month of the date of receipt of a mail item and
\n– within three (3) calendar months of the date of posting of a mail item, at a minimum.<\/p>\n

For international mail, postal service providers should accept a complaint made:
\n– within six (6) calendar months of the date of receipt or posting of a mail item.<\/p>\n

Receipt of a complaint should be acknowledged by the postal service provider\u00a0by email where the complainant has provided an email address or by regular post where no email address has been provided and with three (3) working days of the date on which the complaint is first received.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Make a complaint to your Postal Service Provider An Post An Post\u2019s complaints procedures are available on its website and its Code of Practice \u2018Getting … <\/a><\/p>\n","protected":false},"author":13,"featured_media":0,"parent":90269,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"templates\/template-topic-pages.php","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"class_list":["post-93836","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/pages\/93836","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/comments?post=93836"}],"version-history":[{"count":1,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/pages\/93836\/revisions"}],"predecessor-version":[{"id":131698,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/pages\/93836\/revisions\/131698"}],"up":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/pages\/90269"}],"wp:attachment":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media?parent=93836"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}