ComReg has published its Response to Consultation (ComReg 18\/65) which is a response to consultation 17\/70 including\u00a0a draft decision on proposed measures to improve the effectiveness of the NGN platform in Ireland. The review covers five types of NGNs (1800, 1850, 1890, 0818, and 076)\u00a0which are used to provide telephone services such which are used to provide telephone services such as charity helplines, telephone banking and customer services.<\/p>\n
In its first consultation, ComReg set out its preliminary view that\u00a0certain\u00a0issues with the NGN platform, as currently structured, are resulting in consumer harm, particularly:<\/p>\n
It would appear that a significant number of\u00a0consumers are\u00a0deterred from calling NGNs,\u00a0or else\u00a0they call them\u00a0reluctantly and only where necessary (i.e. where they have no other option). ComReg remains of the view that this\u00a0is\u00a0to the detriment of\u00a0consumers generally and, in\u00a0particular, to those who may be\u00a0financially\u00a0and\/or\u00a0socially\u00a0vulnerable. There is also a negative\u00a0impact on\u00a0the many organisations which use NGNs to provide services.<\/p>\n
ComReg remains of the preliminary view that the following two measures are justified and proportionate, in order to\u00a0address the\u00a0issues outlined above in an effort to eliminate or reduce the resulting consumer harm:<\/p>\n
Please find the Response to Consultation\u00a0here ComReg 18\/65 Response to Consultation\u00a0 Review of Non-Geographic Numbers<\/a><\/p>\n ComReg invites and welcomes the views of all interested parties and will consider all information submitted to it on foot of this further consultation that will run until 22 August 2018.<\/p>\n Please note\u00a0<\/strong>the date for\u00a0responses to this consultation has passed.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":"