Unfortunately there may be times when your broadband, home or mobile phone service does not meet your expectations and this may give rise to you making a complaint.<\/p>\n
Did you know that service providers are required to have their own Code of Practice for handling complaints?<\/p>\n
Their code contains all the details you need if you want to complain, including:<\/p>\n
You can find a communications service provider\u2019s Code of Practice for complaints handling on their website or by calling their helpline.<\/p>\n
With these minimum requirements, you can be assured of a high level of protection when you are dealing with your service provider.<\/p>\n
ComReg published its decision on minimum requirements for service providers\u2019 codes of practice for complaint handling in June 2017.\u00a0 You can read all of the complaint handling conditions in full at Section 2 of our information notice<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" Unfortunately there may be times when your broadband, home or mobile phone service does not meet your expectations and this may give rise to you … <\/a><\/p>\n","protected":false},"author":47,"featured_media":111474,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[],"class_list":["post-111471","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t