{"id":113181,"date":"2020-07-02T11:55:02","date_gmt":"2020-07-02T11:55:02","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=113181"},"modified":"2025-10-01T13:14:04","modified_gmt":"2025-10-01T13:14:04","slug":"comreg-consumer-news-q2-2020","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/comreg-consumer-news-q2-2020\/","title":{"rendered":"ComReg Consumer News Q2 2020"},"content":{"rendered":"

Throughout the second quarter of 2020 (March to June), while we settled into life with Covid-19 restrictions, ComReg welcomed Telecoms Industry commitments<\/a> to assist consumers during this time and directed readers to our dedicated Covid-19 Consumer Information<\/a> page.<\/p>\n

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We published advice on how to top up without leaving your home<\/a>, how to deal with scam calls<\/a> and suggested visiting ComReg Compare<\/a> to get the best value for your needs. We also updated you on our Consumer Line operations<\/a> information during the crisis.<\/p>\n

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We launched three new awareness initiatives. The first was on how to get the best mobile experience<\/a>, the second on premium rate services<\/a> and the third generating awareness of ComReg\u2019s own Consumer Care<\/a> complaints handling service which coincided with publication of Q1 2020 statistics<\/a> for that service. We also reminded consumers who are deaf or hard of hearing that they can use the Irish Text Relay Service (ITRS)<\/a> and reminded businesses to protect their business phone system<\/a> from hacking.<\/p>\n

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In June the need to continue to pay<\/a> your phone and internet bills as normal during Covid-19 was confirmed. We provided details in respect of ComReg market research published on the impact of Covid-19 on home broadband use and statistics on the take-up and usage of ITRS<\/a>.<\/p>\n

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We also posted information on a settlement agreement<\/a> relating to a finding of non-compliance.<\/p>\n

 <\/p>\n

Other consumer related publications during this quarter included a Universal Service Provision of Directory of Subscribers response to consultation and decision<\/a> and Universal Service Eir Quality of Service performance data<\/a> for Q3 2019 and YTD 2019-2020 as well as an Information Notice for the Universal Service Review on the provision of public payphones<\/a> and the proposal to conduct a public consultation.<\/p>\n

 <\/p>\n

Publications also included the review of Postal Universal Service Provider Designation response to consultation and decision<\/a> on Step 1 of the review as well as the Quality of Postal Service Monitor \u2013 2019 Annual Report<\/a> and a consultation regarding the Step 2 review of Postal Universal Service Provider Designation<\/a>.<\/p>\n

 <\/p>\n

Finally, publications included an Information Notice in respect of undertakings and a penalty<\/a> and opinions of Non-Compliance<\/a> issued by ComReg in respect of Net Neutrality<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Throughout the second quarter of 2020 (March to June), while we settled into life with Covid-19 restrictions, ComReg welcomed Telecoms Industry commitments to assist consumers … <\/a><\/p>\n","protected":false},"author":87,"featured_media":113183,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[],"class_list":["post-113181","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t