{"id":113181,"date":"2020-07-02T11:55:02","date_gmt":"2020-07-02T11:55:02","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=113181"},"modified":"2025-10-01T13:14:04","modified_gmt":"2025-10-01T13:14:04","slug":"comreg-consumer-news-q2-2020","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/comreg-consumer-news-q2-2020\/","title":{"rendered":"ComReg Consumer News Q2 2020"},"content":{"rendered":"<p>Throughout the second quarter of 2020 (March to June), while we settled into life with Covid-19 restrictions, ComReg welcomed <a href=\"\/comreg-welcomes-telecoms-industry-commitments-to-assist-consumers-during-covid-19\/\">Telecoms Industry commitments<\/a> to assist consumers during this time and directed readers to our dedicated <a href=\"\/consumer-information\/covid-19-information\/\">Covid-19 Consumer Information<\/a> page.<\/p>\n<p>&nbsp;<\/p>\n<p>We published advice on how to <a href=\"\/how-to-top-up-a-pay-as-you-go-mobile-phone-account-without-leaving-your-home\/\">top up without leaving your home<\/a>, how to deal with <a href=\"\/scam-calls-advice-for-consumers\/\">scam calls<\/a> and suggested visiting <a href=\"\/compare-service-providers-and-their-offers-with-a-visit-to-comreg-ie-compare\/\">ComReg Compare<\/a> to get the best value for your needs. We also updated you on our <a href=\"\/consumer-line-covid-19-operations-update\/\">Consumer Line operations<\/a> information during the crisis.<\/p>\n<p>&nbsp;<\/p>\n<p>We launched three new awareness initiatives. The first was on <a href=\"\/comreg-launches-new-campaign-how-to-get-the-best-out-of-our-mobile-experience\/\">how to get the best mobile experience<\/a>, the second on <a href=\"\/comreg-launches-new-awareness-initiative-on-premium-rate-services\/\">premium rate services<\/a> and the third generating awareness of ComReg\u2019s own <a href=\"\/comregs-consumer-care-complaints-handling-service\/\">Consumer Care<\/a> complaints handling service which coincided with publication of <a href=\"\/comreg-publishes-consumer-line-statistics-report-q1-2020\/\">Q1 2020 statistics<\/a> for that service. We also reminded consumers who are deaf or hard of hearing that they can use the <a href=\"\/irish-text-relay-service-itrs-during-covid-19-restrictions\/\">Irish Text Relay Service (ITRS)<\/a> and reminded businesses to <a href=\"\/consumer-information\/covid-19-information\/protecting-your-business-phone-system\/\">protect their business phone system<\/a> from hacking.<\/p>\n<p>&nbsp;<\/p>\n<p>In June the need to <a href=\"\/difficulty-paying-your-phone-or-internet-bill-during-covid-19\/\">continue to pay<\/a> your phone and internet bills as normal during Covid-19 was confirmed. We provided details in respect of ComReg market research published on the impact of Covid-19 on home broadband use and statistics on the take-up and usage of <a href=\"\/irish-text-relay-service-itrs-take-up-and-usage-statistics\/\">ITRS<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>We also posted information on a <a href=\"\/virgin-media-agrees-to-refunds-and-other-consumer-measures-following-a-notification-of-non-compliance\/\">settlement agreement<\/a> relating to a finding of non-compliance.<\/p>\n<p>&nbsp;<\/p>\n<p>Other consumer related publications during this quarter included a Universal Service Provision of Directory of Subscribers <a href=\"\/publication\/universal-service-provision-of-directory-of-subscribers-response-to-consultation-and-decision\">response to consultation and decision<\/a> and Universal Service Eir <a href=\"\/publication\/universal-service-requirements-provision-of-access-at-a-fixed-location-afl-by-eircom-limited-qos-performance-data-q3-2019-and-ytd-2019-2020\">Quality of Service performance data<\/a> for Q3 2019 and YTD 2019-2020 as well as an Information Notice for the Universal Service Review on <a href=\"\/publication\/provision-of-public-payphones-universal-service-review\">the provision of public payphones<\/a> and the proposal to conduct a public consultation.<\/p>\n<p>&nbsp;<\/p>\n<p>Publications also included the review of Postal Universal Service Provider Designation <a href=\"\/publication\/review-of-postal-universal-service-provider-designation-response-to-consultation-on-step-1-of-review-is-there-a-need-for-postal-universal-service-provider-designation\">response to consultation and decision<\/a> on Step 1 of the review as well as the <a href=\"\/publication\/republic-of-ireland-quality-of-postal-service-monitor-2019-annual-report\">Quality of Postal Service Monitor \u2013 2019 Annual Report<\/a> and a consultation regarding the Step 2 <a href=\"\/publication\/review-of-postal-universal-service-provider-designation-consultation-on-step-2-of-the-section-17-designation-review-and-decision-in-the-context-of-the-coronavirus-covid-19\">review of Postal Universal Service Provider Designation<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>Finally, publications included an Information Notice in respect of <a href=\"\/publication\/three-provides-undertakings-and-pays-e51000-penalty-for-failing-to-provide-customer-contracts-on-a-durable-medium\">undertakings and a penalty<\/a> and <a href=\"\/comreg-issues-opinions-of-non-compliance\/\">opinions of Non-Compliance<\/a> issued by ComReg in respect of <a href=\"\/publication\/implementation-of-eu-net-neutraliy-regulations-in-ireland-2020-report\">Net Neutrality<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Throughout the second quarter of 2020 (March to June), while we settled into life with Covid-19 restrictions, ComReg welcomed Telecoms Industry commitments to assist consumers &hellip; 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