{"id":116315,"date":"2021-03-30T15:08:46","date_gmt":"2021-03-30T15:08:46","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=116315"},"modified":"2023-08-28T12:05:42","modified_gmt":"2023-08-28T12:05:42","slug":"comreg-connectivity-survey","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/comreg-connectivity-survey\/","title":{"rendered":"ComReg Connectivity Survey"},"content":{"rendered":"<p>Today we publish the results of the latest Connectivity Survey and share with you our key findings about the importance of broadband to consumers and their satisfaction and switching experiences.<\/p>\n<p>ComReg provides advice and support for consumers when comparing offers and when considering switching service providers. We encourage consumers to check out our comparison tool <a href=\"\/compare\/#\/services\">here<\/a>, and to consider our advice for consumers on their rights regarding contracted speeds and switching.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Key Survey Findings<\/strong><\/h3>\n<h4><strong>Importance of Broadband: <\/strong><\/h4>\n<ul>\n<li>79% say home broadband is very important.<\/li>\n<li>95% of those working from home say home broadband is very important.<\/li>\n<\/ul>\n<h4><\/h4>\n<h4><strong>Choice of Broadband Provider:<\/strong><\/h4>\n<ul>\n<li><strong>Trust in a brand <\/strong>is a key reason why consumers are with their current broadband supplier. This is a key reason why consumers are with their current broadband supplier.<\/li>\n<li><strong>Promised speed<\/strong> of internet connection is also a reason why 1 in 4 choose their current supplier.\n<ul>\n<li>45% of people consider they would benefit from a faster broadband<\/li>\n<li>72% likely to take up high speed broadband if it becomes available.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4><\/h4>\n<h4><strong>Satisfaction with Broadband:<\/strong><\/h4>\n<ul>\n<li>74% of broadband users are satisfied with their overall experience.<br \/>\nSatisfaction tends to be higher for billing process and length of contract than speed of broadband and customer service.<\/li>\n<li>Most common issues experienced are slow\/variable speeds and quality of internet connection.<\/li>\n<\/ul>\n<h4><\/h4>\n<h4><strong>Switching:<\/strong><\/h4>\n<ul>\n<li>43% of those with a broadband service have ever switched broadband supplier.<\/li>\n<li>1 in 5 bundle owners who are out of contract or contract expires within 12 months state they are likely to switch bundle within the next 12 months.<\/li>\n<li>45% of those who switched bundles previously now have a lower bill within the current bundle.<\/li>\n<li>71% of those who switched bundles compared bundles before making the switch.<\/li>\n<li>Overall, the vast majority of people who have switched broadband provider have seen an improvement in overall experience, download speeds and reliability.<\/li>\n<li>The majority of those who switched their broadband service are happier with their current service provider.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>For more information in respect to switching please click <a href=\"\/consumer-information\/mobile-phone\/switching-providers\/\">here.<\/a><\/p>\n<p>For complete details in respect to our survey findings click <a href=\"\/publication\/connectivity-survey\">here<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today we publish the results of the latest 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