{"id":116567,"date":"2021-04-07T13:22:29","date_gmt":"2021-04-07T13:22:29","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=116567"},"modified":"2023-08-28T12:05:05","modified_gmt":"2023-08-28T12:05:05","slug":"comreg-notifies-virgin-media-of-non-compliance","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/comreg-notifies-virgin-media-of-non-compliance\/","title":{"rendered":"ComReg notifies Virgin Media of non-compliance"},"content":{"rendered":"<p>ComReg has notified Virgin Media of a finding of non-compliance under its obligations with the Universal Service Regulations.<\/p>\n<p>&nbsp;<\/p>\n<p>ComReg found that Virgin Media\u2019s following conditions and procedures for contract termination acted as a disincentive to a consumer changing service provider:<\/p>\n<ul>\n<li>The requirement to provide 30 days notice when changing service provider\u00a0(outside of fixed term contract);<\/li>\n<li>The lack of information regarding cancellation in writing and the requirement\u00a0in almost all instances to speak to a Virgin Media agent on the phone prior to the\u00a0cancellation being actioned by Virgin Media;<\/li>\n<li>The requirement to engage in save activity with Virgin Media.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Virgin Media has until 4 May 2021 to state its views.<\/p>\n<p>For full details please click <a href=\"\/publication\/comreg-issues-a-notification-of-a-finding-of-non-compliance-to-virgin-media-ireland-limited-with-respect-to-provisions-of-the-universal-service-regulations\">here.<\/a><\/p>\n<p>To find out more about your rights when switching please click <a href=\"\/consumer-information\/mobile-phone\/switching-providers\/\">here.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ComReg has notified Virgin Media of a finding of non-compliance under its obligations with the Universal Service Regulations. &nbsp; ComReg found that Virgin Media\u2019s following &hellip; <a href=\"https:\/\/www.comreg.ie\/ga\/comreg-notifies-virgin-media-of-non-compliance\/\"><\/a><\/p>\n","protected":false},"author":87,"featured_media":116569,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[],"class_list":["post-116567","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/116567","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/users\/87"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/comments?post=116567"}],"version-history":[{"count":0,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/116567\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media\/116569"}],"wp:attachment":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media?parent=116567"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/categories?post=116567"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/tags?post=116567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}