{"id":116872,"date":"2021-05-14T14:54:36","date_gmt":"2021-05-14T14:54:36","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=116872"},"modified":"2023-08-28T12:01:50","modified_gmt":"2023-08-28T12:01:50","slug":"consumercare","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/consumercare\/","title":{"rendered":"Consumer Care"},"content":{"rendered":"<p style=\"background: white;\"><span style=\"font-size: 13.5pt; font-family: 'Arial',sans-serif; color: black;\">The role of our Consumer Care Team is to provide you with information if you are experiencing issues with your communications service and to escalate your unresolved complaint to your service provider.\u00a0 <\/span><\/p>\n<p style=\"background: white;\"><span style=\"font-size: 13.5pt; font-family: 'Arial',sans-serif; color: black;\">If you have complained to your provider about a phone and\/or broadband issue and if it remains unresolved\u00a0<strong><span style=\"font-family: 'Arial',sans-serif;\">after 10 working days,<\/span><\/strong> <b>our Consumer Care Team can advise and support you.<\/b><\/span><\/p>\n<p style=\"background: white;\"><span style=\"font-size: 13.5pt; font-family: 'Arial',sans-serif; color: #383838;\">For more information please click here (<a href=\"\/consumer-information\/consumer-care\/\">\/consumer-information\/consumer-care\/<\/a><\/span><span style=\"font-size: 13.5pt; font-family: 'Arial',sans-serif; color: black;\">)<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The role of our Consumer Care Team is to provide you with information if you are experiencing issues with your communications service and to escalate &hellip; <a 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