{"id":117890,"date":"2021-08-19T08:47:51","date_gmt":"2021-08-19T08:47:51","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=117890"},"modified":"2023-08-28T11:51:14","modified_gmt":"2023-08-28T11:51:14","slug":"tesco-mobile-ireland-provides-undertakings-and-pays-e21000-penalty","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/tesco-mobile-ireland-provides-undertakings-and-pays-e21000-penalty\/","title":{"rendered":"Tesco Mobile Ireland provides undertakings and pays \u20ac21,000 penalty"},"content":{"rendered":"<p>Tesco Mobile will refund 12,773 customers who had unintentionally re-activated their offer prior to the 28-day expiration period. ComReg estimates the total lost revenue for these customers to be \u20ac83,894.46.\u00a0 Affected customers will be notified of their refund via SMS. Tesco Mobile has also paid ComReg a penalty of \u20ac21,000 after an investigation found Tesco Mobile had failed to provide its \u201cSimply Prepay\u201d customers with a contract on a durable medium and failed to provide its existing customers who migrated onto the \u201cSimply Prepay\u201d plan with information on their right to cancel and the relevant cancellation form.<\/p>\n<p>For full details on the finding, please click <a href=\"\/publication\/tesco-mobile-ireland-provides-undertakings-and-pays-e21000-penalty\">here<\/a>.<\/p>\n<p>ComReg would request that customers with any queries relating to these issues contact Tesco Mobile\u2019s customer care line on 1903 in the first instance.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tesco Mobile will refund 12,773 customers who had unintentionally re-activated their offer prior to the 28-day expiration period. 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href=\"https:\/\/www.comreg.ie\/ga\/tesco-mobile-ireland-provides-undertakings-and-pays-e21000-penalty\/\"><\/a><\/p>\n","protected":false},"author":14,"featured_media":117888,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[],"class_list":["post-117890","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1 - aioseo.com -->\n\t<meta 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