{"id":119105,"date":"2021-10-21T10:34:27","date_gmt":"2021-10-21T10:34:27","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=119105"},"modified":"2023-08-28T11:44:36","modified_gmt":"2023-08-28T11:44:36","slug":"comreg-amends-a-notification-of-a-finding-of-non-compliance-previously-issued-to-virgin-media","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/comreg-amends-a-notification-of-a-finding-of-non-compliance-previously-issued-to-virgin-media\/","title":{"rendered":"ComReg amends a Notification of a Finding of Non-Compliance previously issued to Virgin Media"},"content":{"rendered":"<p>ComReg has amended the Notification of Finding of <a href=\"\/media\/2021\/03\/ComReg-2131.pdf\">Non-Compliance previously issued<\/a> to Virgin Media regarding its obligations with the Universal Service Regulations.<\/p>\n<p>ComReg found that the following conditions and procedures for contract termination acted as a disincentive to a consumer changing service provider:<\/p>\n<ul>\n<li>The conditions and procedures for cancelling a contract which resulted in the vast majority of customers having to call 1908 to cancel;<\/li>\n<li>The requirement to engage in a \u201cSave Activity\u201d procedure when customers sought to cancel;<\/li>\n<li>The imposition of a 30-day notice period on customers who wished to change ECS providers.<\/li>\n<\/ul>\n<p>Virgin Media has until 22 October 2021 to state its views.<\/p>\n<p>&nbsp;<\/p>\n<p>For full details, please click <a href=\"\/media\/2021\/10\/ComReg-21106.pdf\">here<\/a>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ComReg has amended the Notification of Finding of Non-Compliance previously issued to Virgin Media regarding its obligations with the Universal Service Regulations. ComReg found that &hellip; <a href=\"https:\/\/www.comreg.ie\/ga\/comreg-amends-a-notification-of-a-finding-of-non-compliance-previously-issued-to-virgin-media\/\"><\/a><\/p>\n","protected":false},"author":87,"featured_media":119106,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[],"class_list":["post-119105","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/119105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/users\/87"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/comments?post=119105"}],"version-history":[{"count":0,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/119105\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media\/119106"}],"wp:attachment":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media?parent=119105"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/categories?post=119105"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/tags?post=119105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}