During the fourth quarter of 2021 (October to December) the consumer news and publications included the following:<\/p>\n
Our compliance <\/strong>work resulted in Tesco Mobile refunding over \u20ac380,000<\/a> of \u201cpost cancellation charges\u201d. ComReg also issued an opinion of non-compliance<\/a> to Virgin Media in respect of its obligations regarding Contract Change Notifications and amended a notification of a finding of non-compliance<\/a> previously issued regarding its obligations with the Universal Service Regulations. An opinion of non-compliance was issued to Vodafone in relation to porting charges<\/a>. During Q4, Vodafone was fined \u20ac13,000 for failure to provide customers with their mobile handset unlocking code<\/a> in a timely manner and for failing to port customer landlines<\/a> to Vodafone in reasonable timeframes. We closed our investigation<\/a> against Three for PRS overcharging following Three\u2019s refunds of \u20ac738,789 to approximately 21,000 customers.<\/p>\n In respect of research and reports<\/strong> our consumer news highlighted ComReg\u2019s consultation on its proposed approach to promote Over-the-Air (OTA)<\/a> provisioning. \u00a0The consumer news also highlighted the Q3 Consumer Line Statistics<\/a> and the Take-up and Usage statistics for Text Relay services<\/a> for August 2020 \u2013 August 2021. ComReg also published its decision on Universal Service Requirements for electronic communications<\/a> and Eir\u2019s Universal Service Quality of Service performance data for Q2 2021 and Annual 2020\/2021<\/a> and for Q3 2021 and YTD 2021\/2022<\/a>. ComReg also issued an Information Notice<\/a> and Survey<\/a> in relation to Battery Back-Up.<\/p>\n In relation to Postal services<\/strong>, ComReg proposed<\/a> and finalised its Postal Strategy Statement 2022-2024,<\/a> assessed<\/a> cross-border parcel delivery tariffs and published an Information Notice<\/a> and Report<\/a> in relation to Quality of Postal Service.<\/p>\n Finally, our consumer news informed consumers<\/strong> of 1850, 1890, and 076 numbers withdrawal from service<\/a>.<\/p>\n <\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":"