We advised consumers<\/strong> of the benefits of a new roaming regulation<\/a> allowing mobile phone users to \u2018roam like at home\u2019 in the EU for another ten years and of the potential costs when roaming outside the EU<\/a>. We also advised consumers of ComReg\u2019s Consumer Care team<\/a> who are there to provide information, advice and support if experiencing a phone service and\/or broadband service issue.<\/p>\n Our compliance <\/strong>work resulted in ComReg issuing an Opinion of Non-Compliance to Virgin Media<\/a> in relation to contract termination conditions and procedures. We also notified Eircom of non-compliance<\/a> regarding contract change notifications and a we issued a Notification of a Finding of Non-Compliance to Three<\/a> with respect to details of prices and tariffs provided in customer contracts. Vodafone refunded approximately 74,000 customers<\/a> over \u20ac2 million in \u201cpost cancellation charges\u201d and other credits following a ComReg inquiry.<\/p>\n Lastly, in respect of research and reports<\/strong> our consumer news highlighted the Irish Text Relay Service (ITRS) Take-Up and Usage Statistics<\/a> for the period January to June 2022. We published the Q2 Consumer Care Statistics<\/a> with details of issues raised by consumers who contacted its Consumer Care team from 1 April to 30 June 2022 and we also published the Universal Service Eir Quality of Service performance data<\/a> for Q2 2022 and Annual 2021\/2022.<\/p>\n![\"\"](\"\/media\/2021\/09\/ComReg-Connects-Logo-300x185.png\"){kind=logo}
<\/p>\n","protected":false},"excerpt":{"rendered":"