{"id":122200,"date":"2022-10-04T15:42:29","date_gmt":"2022-10-04T15:42:29","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=122200"},"modified":"2022-11-07T17:27:18","modified_gmt":"2022-11-07T17:27:18","slug":"comreg-consumer-news-q3-2022","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/comreg-consumer-news-q3-2022\/","title":{"rendered":"ComReg Consumer News Q3 2022"},"content":{"rendered":"

During the third quarter of 2022 (July to September), ComReg\u2019s consumer news and publications included the following:<\/p>\n

Our consumer news informed consumers<\/strong> on how to help prevent unwanted marketing calls<\/a>. We also informed consumers about their rights around receiving paper bills for Electronic Communications Services<\/a>. We reminded consumers that broadband speed information is in their contract<\/a> and notified of a Royal Mail industrial relations dispute<\/a> in the UK and Northern Ireland.<\/p>\n

We advised consumers<\/strong> of the benefits of a new roaming regulation<\/a> allowing mobile phone users to \u2018roam like at home\u2019 in the EU for another ten years and of the potential costs when roaming outside the EU<\/a>. We also advised consumers of ComReg\u2019s Consumer Care team<\/a> who are there to provide information, advice and support if experiencing a phone service and\/or broadband service issue.<\/p>\n

Our compliance <\/strong>work resulted in ComReg issuing an Opinion of Non-Compliance to Virgin Media<\/a> in relation to contract termination conditions and procedures. We also notified Eircom of non-compliance<\/a> regarding contract change notifications and a we issued a Notification of a Finding of Non-Compliance to Three<\/a> with respect to details of prices and tariffs provided in customer contracts. Vodafone refunded approximately 74,000 customers<\/a> over \u20ac2 million in \u201cpost cancellation charges\u201d and other credits following a ComReg inquiry.<\/p>\n

Lastly, in respect of research and reports<\/strong> our consumer news highlighted the Irish Text Relay Service (ITRS) Take-Up and Usage Statistics<\/a> for the period January to June 2022. We published the Q2 Consumer Care Statistics<\/a> with details of issues raised by consumers who contacted its Consumer Care team from 1 April to 30 June 2022 and we also published the Universal Service Eir Quality of Service performance data<\/a> for Q2 2022 and Annual 2021\/2022.<\/p>\n

\"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

During the third quarter of 2022 (July to September), ComReg\u2019s consumer news and publications included the following: Our consumer news informed consumers on how to … <\/a><\/p>\n","protected":false},"author":14,"featured_media":122203,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[],"class_list":["post-122200","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t