During the last quarter of 2022 (October to December), ComReg\u2019s consumer news and publications included the following:<\/p>\n
We informed consumers<\/strong> of scam text messages<\/a> pretending to be from a bank or being followed up by a call. We also informed consumers about tools available<\/a> on ComReg\u2019s website such as our Outdoor Mobile Coverage Map and App<\/a>. We published the operating hours<\/a> that our Consumer Care team was available to offer trusted advice and support over Christmas and New Year.<\/p>\n We advised consumers<\/strong> how to complain<\/a> about their mobile phone, landline or broadband service. We also advised on how to find mobile service deals<\/a>, \u00a0how to check mobile coverage at a location<\/a> and what to do in the case of an unexpected text message or charge on a phone bill<\/a>. We advised consumers to visit our Postal section on our website for information on how to make a complaint about postal<\/a> services. We detailed the last posting dates for Christmas delivery<\/a> and notified<\/a> of a number<\/a> of Royal Mail strikes<\/a> in the UK and Northern Ireland<\/a>. We reminded Vomino customers that Vomino ceased operations<\/a> and advised on steps to take to switch to an alternative service provider immediately.<\/p>\n Our compliance <\/strong>work resulted in Three refunding a total of \u20ac26,000 to 7,000 customers<\/a> who were charged in excess of the actual cost of PRS SMS. ComReg issued an Opinion of Non-Compliance to Eircom<\/a> in relation to Contract Change Notifications and an Information Notice<\/a> regarding an Opinion of Non-Compliance with respect to provisions of the Universal Service Regulations.<\/p>\n In terms of research and reports<\/strong> our consumer news highlighted the findings from ComReg\u2019s 2022 Mobile Consumer Experience Survey<\/a>. We published Q3 Consumer Care Statistics<\/a> with details of issues raised by consumers who contacted ComReg\u2019s Consumer Care team from 1 July to 30 September 2022. ComReg commissioned a survey which considered climate change and communications networks resilience<\/a> and launched a consultation on ComReg\u2019s Electronic Communications Sector Strategy<\/a>. Finally, we published the Universal Service Eir Quality of Service performance data<\/a> for Q3 2022 and YTD 2022\/2023.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":"