While many consumers may find online bills and usage tools convenient, some may have difficulties accessing and using their bill electronically for a variety of reasons particular to them. If you cannot access and use an electronic bill, you are entitled to a paper bill.<\/p>\n
Voice Only Phone Services<\/u><\/strong><\/p>\n If you have a voice only service and do not have broadband, you are entitled to a paper bill in the post, free-of-charge, from your phone service provider.<\/p>\n Phone and Internet Services<\/u><\/strong><\/p>\n You can request paper billing, free of charge, from your service provider if you:<\/p>\n Once a customer can access and use an electronic bill, service providers may provide electronic bills by default, or they may switch their customers to \u201cpaperless\u201d billing.<\/p>\n You can also request a paper bill from your service provider if you can access an online bill but you wish to also have a paper bill, however, you may be charged a fee.<\/p>\n What is paperless billing?<\/u><\/strong><\/p>\n Your electronic or \u201cpaperless\u201d bill from your service provider may be:<\/p>\n Your service provider must let you know when your electronic bill is available online.<\/p>\n Prepaid Services<\/u><\/strong><\/p>\n If you have a pre-paid service, you are entitled to request your transaction details from your service provider. Your service provider must give you these:<\/p>\n\n
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