{"id":123959,"date":"2023-03-16T15:24:03","date_gmt":"2023-03-16T15:24:03","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=123959"},"modified":"2023-08-25T12:50:34","modified_gmt":"2023-08-25T12:50:34","slug":"consultation-launched-on-customer-charter-for-internet-and-phone-providers","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/consultation-launched-on-customer-charter-for-internet-and-phone-providers\/","title":{"rendered":"Consultation launched on Customer Charter for internet and phone providers"},"content":{"rendered":"<p>ComReg is <a href=\"\/publication\/proposals-for-implementing-a-customer-charter\" target=\"_blank\" rel=\"noopener\">consulting<\/a> on the implementation of a Customer Charter for providers of internet and phone services.<\/p>\n<p>ComReg has set out its proposal to introduce requirements for providers of internet and phone services to:<\/p>\n<ul>\n<li>prepare;<\/li>\n<li>publish; and<\/li>\n<li>keep updated<\/li>\n<\/ul>\n<p>a Customer Charter.<\/p>\n<p>A Customer Charter will be a one-stop-shop of information for consumers on the level of customer service that their provider offers.<\/p>\n<p>The consultation sets out our proposed approach and the proposed requirements.<\/p>\n<p>We welcome views on this consultation and on any relevant matters. We will consider the responses we receive and once we have completed this process, we will issue a final decision.<\/p>\n<p>&nbsp;<\/p>\n<p>To make a submission please contact us by post or email:<\/p>\n<p><strong>Subject Line:<\/strong> Submissions to ComReg 23\/14<\/p>\n<p><strong>Email:<\/strong> retailconsult@comreg.ie<\/p>\n<p><strong>Post: <\/strong>Commission for Communications Regulation, Retail Policy<\/p>\n<p>One Dockland Central, 1 Guild St., North Dock, Dublin 1, D01 E4XO, Ireland<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Deadline: 5pm on 19 April 2023<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>For full details, find the consultation questions at <a href=\"\/publication\/proposals-for-implementing-a-customer-charter\" target=\"_blank\" rel=\"noopener\">ComReg 23\/14<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ComReg is consulting on the implementation of a Customer Charter for providers of internet and phone services. ComReg has set out its proposal to introduce &hellip; <a href=\"https:\/\/www.comreg.ie\/ga\/consultation-launched-on-customer-charter-for-internet-and-phone-providers\/\"><\/a><\/p>\n","protected":false},"author":14,"featured_media":123960,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[],"class_list":["post-123959","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/123959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/comments?post=123959"}],"version-history":[{"count":0,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/123959\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media\/123960"}],"wp:attachment":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media?parent=123959"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/categories?post=123959"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/tags?post=123959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}