On 28 April 2023, Sky pleaded guilty to four counts of having failed to port customers\u2019 phone numbers within the timeframe that the Universal Service Regulations require.<\/p>\n
Porting is transferring a phone number from one service provider to another. Customers have a right to keep their phone number when moving to a new service provider if they request it.<\/p>\n
ComReg began investigating porting issues with Sky following contacts from customers to ComReg Consumer Care. Customers stated they experienced delays in porting their number to Sky, sometimes lasting a number of weeks.<\/p>\n
Full details are in the Information Notice<\/a> published on ComReg\u2019s website.<\/p>\n <\/p>\n Switching and Porting<\/strong><\/p>\n When you choose to switch your phone or broadband service, your new service provider should take responsibility for leading the switching process and for coordinating with your new service provider.<\/p>\n We have a page on our website with advice and information on\u00a0switching<\/a> providers. This includes information on porting, which can mean transferring your mobile number between providers or moving your landline from one location to another.<\/p>\n <\/p>\n <\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":"