{"id":124395,"date":"2023-05-10T10:37:34","date_gmt":"2023-05-10T10:37:34","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=124395"},"modified":"2023-06-28T08:43:51","modified_gmt":"2023-06-28T08:43:51","slug":"meteor-to-refund-55000-customers","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/meteor-to-refund-55000-customers\/","title":{"rendered":"Meteor to refund 55,000 customers"},"content":{"rendered":"

Following an investigation, ComReg formed an opinion that Meteor1<\/sup> had not complied with its obligations under the Universal Service Regulations2<\/sup> in 2016 and 2017. The Regulations required Meteor to supply customers with details of out-of-bundle data charges.<\/p>\n

Meteor has agreed to refund a total amount of not less than \u20ac722,760 to approximately 55,000 customers for certain data charges during that period.<\/p>\n

Current customers of Meteor who are due a refund will be notified of a credit applied to their account.<\/p>\n

Past customers will be refunded by Payzone voucher using the contact details Meteor has on record. Refunds will be completed by the end of July 2023. Customers will have 90 days to claim the refund.<\/p>\n

Customers with queries about these refunds should visit the eir website<\/a>.<\/p>\n

Full details are in the Information Notice<\/a> published on ComReg\u2019s website.<\/p>\n

\u00a0<\/strong>Visit our\u00a0billing and disputed charges<\/a>\u00a0page for further information on fees and charges.<\/p>\n

\u00a0<\/strong><\/p>\n

1<\/sup> \u201cMeteor\u201d means Meteor Mobile Communications Limited, as Eircom Limited\u2019s mobile arm was previously called. The Meteor brand is no longer used.<\/h6>\n
2 Regulation 14(2)(d) of the Universal Service Regulations.<\/h6>\n
<\/h6>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Following an investigation, ComReg formed an opinion that Meteor1 had not complied with its obligations under the Universal Service Regulations2 in 2016 and 2017. The … <\/a><\/p>\n","protected":false},"author":14,"featured_media":124394,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[],"class_list":["post-124395","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t