{"id":124449,"date":"2023-05-19T09:59:33","date_gmt":"2023-05-19T09:59:33","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=124449"},"modified":"2023-07-04T15:02:36","modified_gmt":"2023-07-04T15:02:36","slug":"eircom-to-refund-customers-for-overcharging-and-pay-a-penalty","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/eircom-to-refund-customers-for-overcharging-and-pay-a-penalty\/","title":{"rendered":"Eircom to refund customers for overcharging and pay a penalty"},"content":{"rendered":"<p>Eircom has overcharged its customers and ComReg has taken enforcement actions against Eircom under Section 45 of the Communications Regulation Act, 2002 (\u201cthe Act\u201d).<\/p>\n<p>ComReg applied to the High Court under section 46 of the Act for a restraining order against Eircom to cease and not to repeat contravening Section 45 of the Act. A settlement was subsequently reached between ComReg and Eircom whereby Eircom will identify relevant customers who have been overcharged historically and will refund them appropriately. It will pay ComReg a penalty of \u20ac2.45 million and make changes to its billing processes and procedures.<\/p>\n<p>Full details are in the <a href=\"\/publication\/eircom-will-refund-customers-for-overcharging-pay-comreg-a-penalty-of-e2-5-million-and-make-changes-to-its-billing-practices\" target=\"_blank\" rel=\"noopener\">Information Notice<\/a> published on ComReg\u2019s website.<\/p>\n<p><strong>\u00a0<\/strong>Visit our\u00a0<a href=\"\/advice-information\/billing-and-disputed-charges\/\" target=\"_blank\" rel=\"noopener\">billing and disputed charges<\/a> page for further information on fees and charges.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Eircom has overcharged its customers and ComReg has taken enforcement actions against Eircom under Section 45 of the Communications Regulation Act, 2002 (\u201cthe Act\u201d). ComReg &hellip; <a href=\"https:\/\/www.comreg.ie\/ga\/eircom-to-refund-customers-for-overcharging-and-pay-a-penalty\/\"><\/a><\/p>\n","protected":false},"author":14,"featured_media":124448,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[],"class_list":["post-124449","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/124449","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/comments?post=124449"}],"version-history":[{"count":0,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/124449\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media\/124448"}],"wp:attachment":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media?parent=124449"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/categories?post=124449"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/tags?post=124449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}