{"id":124588,"date":"2023-06-08T13:31:49","date_gmt":"2023-06-08T13:31:49","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=124588"},"modified":"2023-07-14T09:44:47","modified_gmt":"2023-07-14T09:44:47","slug":"unexpected-charge-for-a-call-or-text-on-your-phone-bill","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/unexpected-charge-for-a-call-or-text-on-your-phone-bill\/","title":{"rendered":"Unexpected charge for a call or text on your phone bill?"},"content":{"rendered":"<p>If you are unsure about a charge for a call or text on your bill, it may be a Premium Rate Service (PRS). PRS means paying for goods and services with your phone credit or through your phone bill.<\/p>\n<p><strong>ComReg\u2019s PRS Checker<\/strong><\/p>\n<p>If you got a text message from a five-digit number, for example 57XXX, visit our <a href=\"\/servicechecker\" target=\"_blank\" rel=\"noopener\">Service Checker<\/a> tool to check the details of it or any Premium Rate Service.<\/p>\n<p><strong>Unsubscribing or blocking PRS<\/strong><\/p>\n<p>To unsubscribe from a premium rate service, send a text message to the five-digit number for the service with the word STOP. You should be unsubscribed within 24 to 48 hours.<\/p>\n<p>You can block premium rate text messages if you are a customer of eir Mobile, Three or Vodafone. Contact your mobile service provider\u2019s Customer Care team to set it up.<\/p>\n<p><strong>For more helpful information visit:<\/strong><\/p>\n<ul>\n<li><a href=\"\/advice-information\/premium-rate\/search-for-prs-number\/\" target=\"_blank\" rel=\"noopener\">about premium rate services<\/a>.<\/li>\n<li><a href=\"\/advice-information\/premium-rate\/about-premium-rate-services\/solutions-to-common-problems\/\" target=\"_blank\" rel=\"noopener\">solutions to common problems<\/a>;<\/li>\n<li><a href=\"\/advice-information\/premium-rate\/about-premium-rate-services\/things-to-be-aware-of\/\" target=\"_blank\" rel=\"noopener\">things to be aware of<\/a>;<\/li>\n<li><a href=\"\/advice-information\/premium-rate\/about-premium-rate-services\/what-are-premium-rate-services\/\" target=\"_blank\" rel=\"noopener\">details of charges for premium rate services<\/a>.<\/li>\n<\/ul>\n<p>Our <a href=\"\/advice-information\/consumer-care\/contact-our-consumer-care-team\/\" target=\"_blank\" rel=\"noopener\">Consumer Care team<\/a> is also available to offer you advice and support.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are unsure about a charge for a call or text on your bill, it may be a Premium Rate Service (PRS). PRS means &hellip; <a href=\"https:\/\/www.comreg.ie\/ga\/unexpected-charge-for-a-call-or-text-on-your-phone-bill\/\"><\/a><\/p>\n","protected":false},"author":14,"featured_media":124587,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[],"class_list":["post-124588","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1 - aioseo.com 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