{"id":125313,"date":"2023-08-09T09:02:02","date_gmt":"2023-08-09T09:02:02","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=125313"},"modified":"2023-09-27T15:59:45","modified_gmt":"2023-09-27T15:59:45","slug":"comreg-publishes-consumer-care-statistics-report-q2-2023","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/comreg-publishes-consumer-care-statistics-report-q2-2023\/","title":{"rendered":"ComReg Publishes Consumer Care Statistics Report Q2 2023"},"content":{"rendered":"<p>ComReg has <a href=\"\/publication\/comreg-consumer-care-statistics-report-q2-2023\" target=\"_blank\" rel=\"noopener\">published<\/a> details of issues raised by consumers who contacted its Consumer Care team between 1 April to 30 June 2023 (Q2 2023).<\/p>\n<p><a href=\"https:\/\/www.comreg.ie\/media\/2023\/08\/infographic_Q2_23-scaled.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-125282 size-large aligncenter\" src=\"https:\/\/www.comreg.ie\/media\/2023\/08\/infographic_Q2_23-724x1024.jpg\" alt=\"Consumer Care Quarterly Statistics Q2 2023\" width=\"724\" height=\"1024\" srcset=\"https:\/\/www.comreg.ie\/media\/2023\/08\/infographic_Q2_23-724x1024.jpg 724w, https:\/\/www.comreg.ie\/media\/2023\/08\/infographic_Q2_23-212x300.jpg 212w, https:\/\/www.comreg.ie\/media\/2023\/08\/infographic_Q2_23-1086x1536.jpg 1086w, https:\/\/www.comreg.ie\/media\/2023\/08\/infographic_Q2_23-1448x2048.jpg 1448w, https:\/\/www.comreg.ie\/media\/2023\/08\/infographic_Q2_23-scaled.jpg 1810w\" sizes=\"auto, (max-width: 724px) 100vw, 724px\" \/><\/a><\/p>\n<p><strong>In Summary in Q2 2023:<\/strong><\/p>\n<ul>\n<li>ComReg\u2019s Consumer Care team answered 3,423 consumer queries and managed 340 consumer complaints. This is a 10% increase in issues reported to ComReg compared to the same quarter last year, Q2 2022 (8% increase in ECS and 112% increase in PRS issues reported to ComReg).<\/li>\n<li>For Mobile Service Provider complaints, the median resolution time increased to 13 working days, compared to 12 working days in Q1 2023, and the average number of complaints per 100,000 subscribers was 0.9, compared to 1.2 in Q1 2023;<\/li>\n<li>For Fixed Service Provider complaints, the median resolution time decreased to 11 working days, compared to 12 working days in Q1 2023. The average number of complaints per 100,000 fixed voice lines decreased to 4.7, compared to 5.1 in Q1 2023. The average number of complaints per 100,000 fixed broadband lines decreased to 11.7, compared to 13.7 in Q1 2023.<\/li>\n<\/ul>\n<p><strong>ComReg Consumer Care<\/strong><\/p>\n<p>Our <a href=\"\/advice-information\/consumer-care\/\" target=\"_blank\" rel=\"noopener\">Consumer Care<\/a> team provides advice and information if you have a query or complaint about a telecoms service, premium rate service or postal service.<\/p>\n<p>We aim to provide you with the relevant information so that you can deal with your service provider. We also aim to ensure that service providers have adequate procedures in place to address any of your issues.<\/p>\n<p><strong>ComReg Consumer Care<\/strong><\/p>\n<p>You can contact our <a href=\"\/advice-information\/consumer-care\/contact-our-consumer-care-team\/\" target=\"_blank\" rel=\"noopener\">Consumer Care<\/a> team by <a href=\"\/advice-information\/consumer-care\/contact-our-consumer-care-team\/\" target=\"_blank\" rel=\"noopener\">telephone, email, online form, webchat, text message or by post<\/a>. An Irish Sign Language facility is available on request, and we have an <a href=\"\/about\/foi-aie-info\/accessibility\/\" target=\"_blank\" rel=\"noopener\">Access Officer<\/a>\u00a0to assist persons with disabilities to access our services.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ComReg has published details of issues raised by consumers who contacted its Consumer Care team between 1 April to 30 June 2023 (Q2 2023). In &hellip; <a href=\"https:\/\/www.comreg.ie\/ga\/comreg-publishes-consumer-care-statistics-report-q2-2023\/\"><\/a><\/p>\n","protected":false},"author":14,"featured_media":120902,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[],"class_list":["post-125313","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/125313","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/comments?post=125313"}],"version-history":[{"count":0,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/125313\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media\/120902"}],"wp:attachment":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media?parent=125313"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/categories?post=125313"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/tags?post=125313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}