{"id":126999,"date":"2023-11-15T13:47:52","date_gmt":"2023-11-15T13:47:52","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=126999"},"modified":"2024-07-30T14:41:05","modified_gmt":"2024-07-30T14:41:05","slug":"charged-for-an-unexpected-call-or-text-on-your-phone-bill","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/charged-for-an-unexpected-call-or-text-on-your-phone-bill\/","title":{"rendered":"Charged for an unexpected call or text on your phone bill?"},"content":{"rendered":"<p>If there is a charge for a call or text on your bill that you are unsure about, it may be a Premium Rate Service (PRS). PRS means paying for goods and services with your phone credit or through your phone bill.<\/p>\n<p><strong>ComReg\u2019s PRS Checker<\/strong><\/p>\n<p>If you get a text message from a five-digit number, for example 57XXX, visit our <a href=\"\/servicechecker\" target=\"_blank\" rel=\"noopener\">Service Checker<\/a> tool. You can check the details of the number or any Premium Rate Service.<\/p>\n<p><strong>Unsubscribing or blocking PRS<\/strong><\/p>\n<p>You can unsubscribe from a premium rate service by sending a texting the word STOP to the five-digit number. You should be unsubscribed within 24 to 48 hours.<\/p>\n<p>You can block premium rate text messages if you are a customer of eir Mobile, Three or Vodafone. Contact your mobile service provider\u2019s Customer Care team to set it up.<\/p>\n<p>We have more information you may also find helpful:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.comreg.ie\/advice-information\/premium-rate\/about-premium-rate-services\/\" target=\"_blank\" rel=\"noopener\">about premium rate services<\/a>;<\/li>\n<li><a href=\"\/advice-information\/premium-rate\/about-premium-rate-services\/solutions-to-common-problems\/\" target=\"_blank\" rel=\"noopener\">solutions to common problems<\/a>;<\/li>\n<li><a href=\"\/advice-information\/premium-rate\/about-premium-rate-services\/things-to-be-aware-of\/\" target=\"_blank\" rel=\"noopener\">things to be aware of<\/a>;<\/li>\n<li>details of <a href=\"\/advice-information\/premium-rate\/about-premium-rate-services\/what-are-premium-rate-services\/#4\" target=\"_blank\" rel=\"noopener\">charges<\/a> for premium rate services.<\/li>\n<\/ul>\n<p>Our <a href=\"\/advice-information\/consumer-care\/contact-our-consumer-care-team\/\" target=\"_blank\" rel=\"noopener\">Consumer Care team<\/a> is also available to offer you advice and information.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If there is a charge for a call or text on your bill that you are unsure about, it may be a Premium Rate Service &hellip; <a href=\"https:\/\/www.comreg.ie\/ga\/charged-for-an-unexpected-call-or-text-on-your-phone-bill\/\"><\/a><\/p>\n","protected":false},"author":14,"featured_media":126995,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[641,642,660],"class_list":["post-126999","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news","tag-consumer","tag-news","tag-prs"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/126999","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/comments?post=126999"}],"version-history":[{"count":0,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/126999\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media\/126995"}],"wp:attachment":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media?parent=126999"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/categories?post=126999"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/tags?post=126999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}