{"id":127641,"date":"2024-01-16T09:40:40","date_gmt":"2024-01-16T09:40:40","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=127641"},"modified":"2024-03-12T12:51:12","modified_gmt":"2024-03-12T12:51:12","slug":"what-are-my-options-with-electronic-or-paper-bills","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/what-are-my-options-with-electronic-or-paper-bills\/","title":{"rendered":"What are my options with electronic or paper bills?"},"content":{"rendered":"<p><strong><u>What is electronic billing?<\/u><\/strong><\/p>\n<p>Your electronic or paperless bill from your service provider may be:<\/p>\n<ul>\n<li>Sent to you by email; or<\/li>\n<li>Made available through your online account; or<\/li>\n<li>Made available through a mobile app.<\/li>\n<\/ul>\n<p>Your service provider must let you know when your electronic bill is available online.<\/p>\n<p>If you cannot access and use an electronic bill, you are entitled to a paper bill.<\/p>\n<p><strong><u>Phone and Internet Services<\/u><\/strong><\/p>\n<p>You can request paper billing, free of charge, from your service provider if you:<\/p>\n<ul>\n<li>cannot reasonably access or use an electronic bill after you receive it;<\/li>\n<li>have a disability.<\/li>\n<\/ul>\n<p>Once a customer can access and use an electronic bill, service providers may provide electronic bills by default, or they may switch their customers to electronic billing.<\/p>\n<p>You can also request a paper bill from your service provider if you can access an online bill however, you may be charged a fee.<\/p>\n<p><strong><u>Phone Services only (with no Internet)<\/u><\/strong><\/p>\n<p>If you have a voice only service and do not have broadband, you are entitled to a paper bill in the post, free-of-charge, from your phone service provider.<\/p>\n<p><strong><u>Prepaid Services<\/u><\/strong><\/p>\n<p>If you have a pre-paid service (usually mobile), you are entitled to request your transaction details from your service provider. Your service provider must give you these:<\/p>\n<ul>\n<li>free of charge;<\/li>\n<li>in a format that you can access; and<\/li>\n<li>within a reasonable period of time.<\/li>\n<\/ul>\n<p>We have a <a href=\"https:\/\/www.comreg.ie\/advice-information\/billing-and-disputed-charges\/\">page on our website with advice and information on billing<\/a>, which includes information on methods of billing.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is electronic billing? Your electronic or paperless bill from your service provider may be: Sent to you by email; or Made available through your &hellip; <a href=\"https:\/\/www.comreg.ie\/ga\/what-are-my-options-with-electronic-or-paper-bills\/\"><\/a><\/p>\n","protected":false},"author":80,"featured_media":127640,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[647,665,666],"class_list":["post-127641","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news","tag-ecs","tag-top-up","tag-mobile"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1 - aioseo.com -->\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Muireann Doherty\"\/>\n\t<meta name=\"google-site-verification\" content=\"5-3E3rYX8MHoBACiyBAw1PqBxo-crqP7JHdG-j_1qUk\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.comreg.ie\/ga\/what-are-my-options-with-electronic-or-paper-bills\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Commission for Communications Regulation\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"What are my options with electronic or paper bills? 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