If you have a complaint about your mobile, home phone or broadband service, your service provider is required to have a Code of Practice for handling your complaint.<\/p>\n
Under your service provider\u2019s Code of Practice, when you complain, your service provider must acknowledge the complaint and provide a complaint reference number within two working days.\u00a0 Your complaint should be resolved in 10 working days and if not, you must receive a communication about its resolution timeframe. We have advice and information on your service provider\u2019s Code of Practice and what to expect when complaining to your service provider<\/a>, which includes information on making complaints, the process for resolving complaints and where service providers must publish details of their Code of Practice.<\/p>\n If you have already complained to your service provider about your mobile, home phone or internet service, and it is not resolved after 10 working days, ComReg\u2019s Consumer Care team may be able to intervene on your behalf and will:<\/p>\n Complaints must have been first notified to the provider in accordance with their code of practice for complaints handling within the previous 12 months.<\/p>\n Visit our Consumer Care section<\/a> for details of how to contact us. We are available by webchat, online form, telephone, email, text message or by post<\/a>. An Irish Sign Language facility is available on request and we have an appointed Access Officer to assist persons with disabilities to access our services.<\/p>\n","protected":false},"excerpt":{"rendered":" If you have a complaint about your mobile, home phone or broadband service, your service provider is required to have a Code of Practice for … <\/a><\/p>\n","protected":false},"author":14,"featured_media":128996,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[],"class_list":["post-128997","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n