{"id":130954,"date":"2024-09-19T08:06:30","date_gmt":"2024-09-19T08:06:30","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=130954"},"modified":"2026-09-01T01:06:47","modified_gmt":"2026-09-01T01:06:47","slug":"sla-digital-refunds-over-8000-to-customers","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/sla-digital-refunds-over-8000-to-customers\/","title":{"rendered":"SLA Digital refunds over \u20ac8,000 to customers"},"content":{"rendered":"<p>You should be able to unsubscribe from a Premium Rate Service (PRS) by texting the word STOP to the five-digit number. You should be unsubscribed within 24 to 48 hours.<\/p>\n<p>SLA Digital refunded \u20ac8,872 to 364 customers following a ComReg investigation. Customers were unable to unsubscribe by sending \u201cstop\u201d to the PRS short code number. A number of customers were also charged for these PRS after they had already been confirmed as having unsubscribed.<\/p>\n<p>A ComReg investigation found that SLA Digital had not complied with the PRS Code of Practice and that, as a result, it had also not complied with conditions attached to its licences.<\/p>\n<h3><strong>ComReg\u2019s PRS Checker<\/strong><\/h3>\n<p>If you get a text message from a five-digit number, for example 57XXX, visit our <a href=\"\/servicechecker\" target=\"_blank\" rel=\"noopener\">Service Checker<\/a> tool. You can check the details of the number or any Premium Rate Service.<\/p>\n<h3><strong>Unsubscribing or blocking PRS<\/strong><\/h3>\n<p>You can unsubscribe from a premium rate service by texting the word STOP to the five-digit number. You should be unsubscribed within 24 to 48 hours.<\/p>\n<p>You can block premium rate text messages if you are a customer of eir Mobile, Three or Vodafone. Contact your mobile service provider\u2019s Customer Care team to set it up.<\/p>\n<p>We have more information you may also find helpful:<\/p>\n<ul>\n<li><a href=\"\/advice-information\/premium-rate\/about-premium-rate-services\/\" target=\"_blank\" rel=\"noopener\">about premium rate services<\/a>;<\/li>\n<li><a href=\"\/advice-information\/premium-rate\/how-to-bar-or-stop-premium-rate-services\/\" target=\"_blank\" rel=\"noopener\">how to bar or stop premium rate services<\/a>.<\/li>\n<\/ul>\n<p>Our <a href=\"\/advice-information\/consumer-care\/contact-our-consumer-care-team\/\" target=\"_blank\" rel=\"noopener\">Consumer Care team<\/a> is also available to offer you advice and information.<\/p>\n<p>For full details see the recently issued <a href=\"https:\/\/www.comreg.ie\/publication\/sla-digital-refunds-e8872-to-customers\" target=\"_blank\">Information Notice<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You should be able to unsubscribe from a Premium Rate Service (PRS) by texting the word STOP to the five-digit number. You should be unsubscribed &hellip; <a href=\"https:\/\/www.comreg.ie\/ga\/sla-digital-refunds-over-8000-to-customers\/\"><\/a><\/p>\n","protected":false},"author":14,"featured_media":130953,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[],"class_list":["post-130954","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1 - 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