{"id":131316,"date":"2024-10-14T15:29:16","date_gmt":"2024-10-14T15:29:16","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=131316"},"modified":"2024-12-12T09:56:24","modified_gmt":"2024-12-12T09:56:24","slug":"consumer-news-from-q3-2024","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/consumer-news-from-q3-2024\/","title":{"rendered":"Consumer News from Q3 2024"},"content":{"rendered":"<p>During the third quarter of 2024 (July to September), ComReg had a range of news for consumers that included some of the following topics:<\/p>\n<p>We <strong>informed consumers<\/strong> about<\/p>\n<ul>\n<li>using your <a href=\"\/using-your-mobile-phone-abroad\/\" target=\"_blank\" rel=\"noopener\">mobile phone abroad<\/a>;<\/li>\n<li>your entitlement to an <a href=\"\/end-of-contract-notice-and-best-tariff-advice\/\" target=\"_blank\" rel=\"noopener\">End of Contract Notice and Best Tariff Advice<\/a>;<\/li>\n<li>your entitlement to a <a href=\"\/you-are-entitled-to-a-contract-summary\/\" target=\"_blank\" rel=\"noopener\">Contract Summary<\/a>;<\/li>\n<li>how to <a href=\"\/how-to-switch-phone-or-broadband-service\/\" target=\"_blank\" rel=\"noopener\">switch phone or broadband<\/a> service;<\/li>\n<li>how to deal with an <a href=\"\/unexpected-call-or-text-charge-on-your-phone-bill\/\" target=\"_blank\" rel=\"noopener\">unexpected call or text charge<\/a> on your phone bill;<\/li>\n<li>getting a <a href=\"\/getting-a-new-broadband-connection\/\" target=\"_blank\" rel=\"noopener\">new broadband<\/a> connection.<\/li>\n<\/ul>\n<p>We <strong>advised consumers<\/strong><\/p>\n<ul>\n<li>to visit our stand at <a href=\"\/visit-us-at-the-50-plus-show-in-cork-2\/\" target=\"_blank\" rel=\"noopener\">The 50 Plus Show<\/a> in Cork;<\/li>\n<li>that <a href=\"\/blueface-ltd-is-ceasing-operations\/\" target=\"_blank\" rel=\"noopener\">Blueface Ltd is ceasing to provide<\/a> business telephone services on 22 October.<\/li>\n<\/ul>\n<p>In terms of <strong>research and reports<\/strong> we<\/p>\n<ul>\n<li>published <a href=\"\/comreg-publishes-consumer-care-statistics-report-q2-2024\/\" target=\"_blank\" rel=\"noopener\">Q2 Consumer Care Statistics<\/a> with details of issues raised by consumers who contacted ComReg\u2019s Consumer Care team from April to June 2024;<\/li>\n<li>published the <a href=\"\/irish-text-relay-service-usage-report-published-2\/\" target=\"_blank\" rel=\"noopener\">Irish Text Relay Service<\/a> usage report for the period January to June 2024.<\/li>\n<\/ul>\n<p>Our <strong>compliance<\/strong> work resulted in<\/p>\n<ul>\n<li><a href=\"\/ifa-telecom-pays-7500-penalty\/\" target=\"_blank\" rel=\"noopener\">IFA Telecom<\/a> paying a \u20ac7,500 penalty;<\/li>\n<li><a href=\"\/prepaypower-refunds-over-e270000-following-investigation\/\" target=\"_blank\" rel=\"noopener\">Prepay Power<\/a> refunding over \u20ac270,000 and paying a penalty;<\/li>\n<li><a href=\"\/sla-digital-refunds-over-8000-to-customers\/\" target=\"_blank\" rel=\"noopener\">SLA Digital<\/a> refunding over \u20ac8,000 to customers.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>During the third quarter of 2024 (July to September), ComReg had a range of news for consumers that included some of the following topics: We &hellip; 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