{"id":133669,"date":"2025-03-21T10:11:27","date_gmt":"2025-03-21T10:11:27","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=133669"},"modified":"2025-04-23T11:29:36","modified_gmt":"2025-04-23T11:29:36","slug":"we-provide-independent-information-on-your-mobile-and-broadband-services","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/we-provide-independent-information-on-your-mobile-and-broadband-services\/","title":{"rendered":"We provide independent information on your mobile and broadband services"},"content":{"rendered":"<p>ComReg, or the Commission for Communications Regulation, is an independent public body that regulates the electronic communications sector, including phone, broadband, and postal services like An Post.<\/p>\n<p>We ensure your rights are upheld by your service provider through:<\/p>\n<ul>\n<li>Providing clear information about your consumer rights to help you make informed decisions.<\/li>\n<li>Providing impartial information and helpful tools on our website.<\/li>\n<li>Implementing measures for vulnerable and disabled consumers.<\/li>\n<li>Ensuring service providers have user-friendly complaints processes.<\/li>\n<li>Assisting in finding solutions for unresolved complaints.<\/li>\n<li>Monitoring service providers&#8217; compliance with consumer protection laws and taking action when necessary.<\/li>\n<\/ul>\n<h3><strong>What can we help you with?<\/strong><\/h3>\n<p>Common issues we deal with include:<\/p>\n<p><strong>Billing<\/strong>: Overcharging or unrecognised service charges.<\/p>\n<p><strong>Contracts<\/strong>: Price increase, incorrect pricing provided at the time of sign-up, unclear information about broadband speed.<\/p>\n<p><strong>Service Issues<\/strong>: Loss of service or broadband speed issues.<\/p>\n<p><strong>Switching Providers<\/strong>: Delays, loss of a phone number and related difficulties, continuity of service during switching.<\/p>\n<p><strong>Premium Rate Services (PRS)<\/strong>: Unfamiliar charges (for example from 57XXX) and challenges unsubscribing from services.<\/p>\n<p><strong>Postal Services<\/strong>: Delays in delivery.<\/p>\n<h3><strong>How can we help you?<\/strong><\/h3>\n<h4><strong>Our website:<\/strong><\/h4>\n<p>We offer independent, impartial advice and information on ComReg.ie, along with helpful tools for choosing mobile and broadband services. These include:<\/p>\n<ul>\n<li><strong>Compare Tool<\/strong>: Compare costs of mobile, phone, broadband, and bundled offers at <a href=\"\/compare\" target=\"_blank\" rel=\"noopener\">comreg.ie\/compare<\/a><\/li>\n<li><strong>Broadband Checker<\/strong>: Check available fixed broadband networks in your area at <a href=\"\/broadbandchecker\" target=\"_blank\" rel=\"noopener\">comreg.ie\/broadbandchecker<\/a><\/li>\n<li><strong>Mobile Coverage Map<\/strong>: View mobile phone coverage across locations at <a href=\"\/coveragemap\" target=\"_blank\" rel=\"noopener\">comreg.ie\/coveragemap<\/a><\/li>\n<li><strong>Premium Rate Checker<\/strong>: Verify Premium Rate Service names and numbers (for example, 57XXX) at <a href=\"\/servicechecker\" target=\"_blank\" rel=\"noopener\">comreg.ie\/servicechecker<\/a><\/li>\n<\/ul>\n<h4><strong>Our Consumer Care team:<\/strong><\/h4>\n<p>If you have a complaint, we will review it and contact your service provider on your behalf if:<\/p>\n<ul>\n<li>You have complained to them already, and<\/li>\n<li>Your issue remains unresolved after 10 days.<\/li>\n<\/ul>\n<p>The Consumer Care team can assist you or your authorised representative from 8am to 8pm Monday to Friday and 9am to 1pm on Saturday (excluding public holidays).<\/p>\n<p><strong>Web: <\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <a href=\"\/advice-information\/consumer-care\/contact-our-consumer-care-team\/\" target=\"_blank\" rel=\"noopener\">comreg.ie<\/a> for online complaint form and live web chat<\/p>\n<p><strong>Email:<\/strong> \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 consumerline@comreg.ie<\/p>\n<p><strong>Phone:<\/strong> \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 (01) 8049668<\/p>\n<p><strong>Text\u00a0:<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 COMREG or ASKCOMREG to 51500 to receive a call or text back (standard SMS rates apply)<\/p>\n<p><strong>Irish Sign Language: <\/strong>Irish Sign Language facility is available on request<\/p>\n<p><strong>Text Relay: <\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 You can contact ComReg Consumer Care via text relay. For more information visit <a href=\"https:\/\/www.itrs.ie\" target=\"_blank\" rel=\"noopener\">itrs.ie<\/a><\/p>\n<p><strong>Post:<\/strong> \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Consumer Care Team, ComReg, One Dockland Central, Guild Street, Dublin 1 D01 E4X0<\/p>\n<div style=\"width: 1140px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-133669-1\" width=\"1140\" height=\"641\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.comreg.ie\/media\/2025\/03\/ComReg_30_English_1920x1080_Sub_V1.mp4?_=1\" \/><a href=\"https:\/\/www.comreg.ie\/media\/2025\/03\/ComReg_30_English_1920x1080_Sub_V1.mp4\">https:\/\/www.comreg.ie\/media\/2025\/03\/ComReg_30_English_1920x1080_Sub_V1.mp4<\/a><\/video><\/div>\n","protected":false},"excerpt":{"rendered":"<p>ComReg, or the Commission for Communications Regulation, is an independent public body that regulates the electronic communications sector, including phone, broadband, and postal services like &hellip; <a href=\"https:\/\/www.comreg.ie\/ga\/we-provide-independent-information-on-your-mobile-and-broadband-services\/\"><\/a><\/p>\n","protected":false},"author":14,"featured_media":133668,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[],"class_list":["post-133669","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/133669","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/comments?post=133669"}],"version-history":[{"count":17,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/133669\/revisions"}],"predecessor-version":[{"id":134054,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/133669\/revisions\/134054"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media\/133668"}],"wp:attachment":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media?parent=133669"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/categories?post=133669"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/tags?post=133669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}