{"id":134038,"date":"2025-04-22T09:33:35","date_gmt":"2025-04-22T09:33:35","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=134038"},"modified":"2025-04-22T09:33:35","modified_gmt":"2025-04-22T09:33:35","slug":"code-of-practice-for-complaints-handling-review-of-minimum-requirements-for-ecs-providers-open-consultation","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/code-of-practice-for-complaints-handling-review-of-minimum-requirements-for-ecs-providers-open-consultation\/","title":{"rendered":"\u2018Code of Practice for Complaints Handling; Review of Minimum Requirements for ECS Providers\u2019 \u2013 Open Consultation"},"content":{"rendered":"<p>ComReg welcomes responses from all stakeholders to the questions set out in this consultation. ComReg will review and fully take into account all responses it receives and, once this process is complete, ComReg will issue a final decision.<\/p>\n<p>All responses to this consultation should be clearly marked: \u201c<strong>Reference: Submission re ComReg 25\/23<\/strong>\u201d as indicated above and sent by post or e-mail. All responses should be submitted by <strong>5pm on 27 May 2025 <\/strong>to:<\/p>\n<p>&nbsp;<\/p>\n<p>Retail &amp; Consumer Services Division<\/p>\n<p>Commission for Communications Regulation<br \/>\nOne Dockland Central,<br \/>\nGuild Street,<br \/>\nDublin 1,<br \/>\nIreland,<br \/>\nD01 E4X0<\/p>\n<p>Ph.: +353-1-8049600<\/p>\n<p><strong>Email: <\/strong><a href=\"mailto:retailconsult@comreg.ie\">retailconsult@comreg.ie<\/a><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p>Please note ComReg will publish all respondents\u2019 submissions with the Response to this Consultation, subject to the provisions of ComReg\u2019s guidelines on the treatment of confidential information \u2013 <a href=\"https:\/\/eur02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.comreg.ie%2F%3Fdlm_download%3Dresponse-to-consultation-guidelines-on-the-treatment-of-confidential-information&amp;data=05%7C02%7Cdoireann.nicdhonncha%40comreg.ie%7C79d00822ae9b4198121908dd7dcee323%7C7e3063639dee4b8d8a6b4fee706b37fa%7C0%7C0%7C638805049722796743%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=F1Z9ZVyOG3pzis8BBktyud%2FmG2Jp4SdHszhfqOISFs8%3D&amp;reserved=0\">ComReg 05\/24<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ComReg welcomes responses from all stakeholders to the questions set out in this consultation. ComReg will review and fully take into account all responses it &hellip; <a href=\"https:\/\/www.comreg.ie\/ga\/code-of-practice-for-complaints-handling-review-of-minimum-requirements-for-ecs-providers-open-consultation\/\"><\/a><\/p>\n","protected":false},"author":76,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[572],"tags":[],"class_list":["post-134038","post","type-post","status-publish","format-standard","hentry","category-consultations"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/134038","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/users\/76"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/comments?post=134038"}],"version-history":[{"count":2,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/134038\/revisions"}],"predecessor-version":[{"id":134040,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/134038\/revisions\/134040"}],"wp:attachment":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media?parent=134038"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/categories?post=134038"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/tags?post=134038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}