{"id":135254,"date":"2025-08-12T11:51:58","date_gmt":"2025-08-12T11:51:58","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=135254"},"modified":"2025-09-11T14:43:37","modified_gmt":"2025-09-11T14:43:37","slug":"irish-text-relay-service-usage-report-published-for-january-to-june-2025","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/irish-text-relay-service-usage-report-published-for-january-to-june-2025\/","title":{"rendered":"Irish Text Relay Service usage report published for January to June 2025"},"content":{"rendered":"<p>ComReg has <a href=\"\/publication\/irish-text-relay-service-accessibility-measures-take-up-and-usage-statistics-january-june-2025\" target=\"_blank\" rel=\"noopener\">published <\/a>the Irish Text Relay Service (ITRS) Take-up and Usage statistics report for the period from 1 January to 30 June 2025.<\/p>\n<p>ITRS ensures that those of us who are deaf, hard-of-hearing or speech-impaired, are able to make and receive calls independently. ITRS is available to customers of Eir, Sky, Tesco Mobile, Three, Virgin Media and Vodafone.<\/p>\n<p>The following infographic contains an overview of the report. An accessible pdf version of the infographic is available by clicking <a href=\"\/media\/2025\/08\/info_ITRS_JUL25.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<p><a href=\"https:\/\/www.comreg.ie\/media\/2025\/08\/info_ITRS_JUL25-scaled.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-135253 size-large\" src=\"https:\/\/www.comreg.ie\/media\/2025\/08\/info_ITRS_JUL25-724x1024.jpg\" alt=\"\" width=\"724\" height=\"1024\" srcset=\"https:\/\/www.comreg.ie\/media\/2025\/08\/info_ITRS_JUL25-724x1024.jpg 724w, https:\/\/www.comreg.ie\/media\/2025\/08\/info_ITRS_JUL25-212x300.jpg 212w, https:\/\/www.comreg.ie\/media\/2025\/08\/info_ITRS_JUL25-1086x1536.jpg 1086w, https:\/\/www.comreg.ie\/media\/2025\/08\/info_ITRS_JUL25-1448x2048.jpg 1448w, https:\/\/www.comreg.ie\/media\/2025\/08\/info_ITRS_JUL25-scaled.jpg 1810w\" sizes=\"auto, (max-width: 724px) 100vw, 724px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>How ITRS works<\/strong><\/p>\n<p>For the text to voice service:<\/p>\n<ul>\n<li>a deaf or speech impaired person types,<\/li>\n<li>an ITRS Assistant talks, and<\/li>\n<li>a hearing person listens.<\/li>\n<\/ul>\n<p>For the voice to text service:<\/p>\n<ul>\n<li>a hearing person talks,<\/li>\n<li>an ITRS Assistant types, and<\/li>\n<li>a deaf or speech impaired person reads.<\/li>\n<\/ul>\n<h3><\/h3>\n<h3><strong>Take up and usage statistics<\/strong><\/h3>\n<p>Volumes indicate a <strong>decrease of 181<\/strong> calls in text to voice calls in the same period in 2024.<\/p>\n<p>Volumes also indicate an <strong>increase of 8<\/strong> in voice to text calls for the same period in 2024.<\/p>\n<p>The following table contains the take up and usage statistics for text to voice and voice to text from 2021 to 2024.<\/p>\n\n<table id=\"tablepress-175\" class=\"tablepress tablepress-id-175\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Calls and Texts<\/th><th class=\"column-2\">Text to Voice<\/th><th class=\"column-3\">Voice to Text<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">2025 (H1)<\/td><td class=\"column-2\">1,423<\/td><td class=\"column-3\">29<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">2024<\/td><td class=\"column-2\">3,013<\/td><td class=\"column-3\">60<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">2023<\/td><td class=\"column-2\">3,352<\/td><td class=\"column-3\">86<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">2022<\/td><td class=\"column-2\">3,249<\/td><td class=\"column-3\">130<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-175 from cache -->\n<h3><\/h3>\n<h3><strong>Quality of Service Indicators<\/strong><\/h3>\n<p><strong>Abandoned calls<\/strong> means the rate at which end- users of ITRS cancel an attempt to make an ITRS call through the ITRS service. The abandoned call rate for ITRS calls is no more than 5% of calls per calendar month.<\/p>\n<p><strong>Service level<\/strong> is measured by the percentage of calls answered by the ITRS agent within 20 seconds of the call being made to them.<\/p>\n<p>The following table contains the quality-of-service indicators for text to voice and voice to text from 2021 to 2024.<\/p>\n\n<table id=\"tablepress-176\" class=\"tablepress tablepress-id-176\">\n<thead>\n<tr class=\"row-1\">\n\t<td class=\"column-1\"><\/td><th class=\"column-2\">Text to Voice<\/th><td class=\"column-3\"><\/td><th class=\"column-4\">Voice to Text<\/th><td class=\"column-5\"><\/td>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\"><\/td><td class=\"column-2\">% Abandoned<\/td><td class=\"column-3\">% Service Level<\/td><td class=\"column-4\">% Abandoned<\/td><td class=\"column-5\">% Service Level<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">2025 (H1)<\/td><td class=\"column-2\">0.66%<\/td><td class=\"column-3\">96.92%<\/td><td class=\"column-4\">0%<\/td><td class=\"column-5\">98%<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">2024<\/td><td class=\"column-2\">0.64%<\/td><td class=\"column-3\">97.06%<\/td><td class=\"column-4\">1.38%<\/td><td class=\"column-5\">97.16%<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">2023<\/td><td class=\"column-2\">0.51%<\/td><td class=\"column-3\">97.18%<\/td><td class=\"column-4\">1.19%<\/td><td class=\"column-5\">97.17%<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">2022<\/td><td class=\"column-2\">2.29%<\/td><td class=\"column-3\">93.11%<\/td><td class=\"column-4\">2.08%<\/td><td class=\"column-5\">96.61%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-176 from cache -->\n<p>&nbsp;<\/p>\n<p>For further information, visit <a href=\"http:\/\/www.itrs.ie\" target=\"_blank\" rel=\"noopener\">itrs.ie<\/a>.<\/p>\n<p>ITRS opening hours are:<\/p>\n<p>08:30-18:30 Monday-Thursday<\/p>\n<p>09:00-21:00 Friday and Saturday<\/p>\n<p>10:00-18:00 Sunday and Public Holidays<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ComReg has published the Irish Text Relay Service (ITRS) Take-up and Usage statistics report for the period from 1 January to 30 June 2025. ITRS &hellip; <a href=\"https:\/\/www.comreg.ie\/ga\/irish-text-relay-service-usage-report-published-for-january-to-june-2025\/\"><\/a><\/p>\n","protected":false},"author":14,"featured_media":135251,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[],"class_list":["post-135254","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/135254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/comments?post=135254"}],"version-history":[{"count":11,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/135254\/revisions"}],"predecessor-version":[{"id":135716,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/135254\/revisions\/135716"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media\/135251"}],"wp:attachment":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media?parent=135254"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/categories?post=135254"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/tags?post=135254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}