{"id":135564,"date":"2025-09-05T12:09:46","date_gmt":"2025-09-05T12:09:46","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=135564"},"modified":"2026-05-05T16:19:44","modified_gmt":"2026-05-05T16:19:44","slug":"revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/","title":{"rendered":"Revised requirements for Codes of Practice for Complaint Handling for internet and phone service providers"},"content":{"rendered":"<p>ComReg has published its <a href=\"https:\/\/www.comreg.ie\/media\/2025\/09\/ComReg-2554.pdf\" target=\"_blank\" rel=\"noopener\">Decision<\/a> strengthening the current minimum requirements for the procedures which providers of electronic communications services must have for dealing with customer complaints and settling disputes (customers includes individuals and businesses).<\/p>\n<p>While service providers will have 6 months (effective from 2 March 2026) to fully implement the new requirements, the existing requirements (see <a href=\"\/publication-download\/electronic-communications-complaints-handling-code-practice-response-consultation-decision\" target=\"_blank\" rel=\"noopener\">ComReg D04\/17<\/a>) on providers will remain in force.<\/p>\n<p>The new requirements ensure clarity for customers in terms of their rights, what they can expect from their providers and when they can expect it. The Decision means:<\/p>\n<ul>\n<li>customers have defined and transparent timelines for complaints handling including where issues are ignored;<\/li>\n<li>enhanced information about the complaints process when first contacting a provider and the provision of complete, specific and relevant information at the points in time in the process where it matters most to customers;<\/li>\n<li>access for customers to a copy of complaints made electronically in writing;<\/li>\n<li>access, on a durable medium, for customers to key communications sent by a provider about their complaint;<\/li>\n<li>specific actions to be taken by providers if a customer makes contact about a complaint via a non-complaint handling channel;<\/li>\n<li>in the \u2018Complaint Response\u2019 the provider must inform customers of their right to refer a dispute to ComReg. This must be issued by a provider within a maximum of 10 working days from the day on which the Complaint was first notified to them; and<\/li>\n<li>information in a complaint handling code of practice to be restricted to relevant content and include information about available compensation schemes.<\/li>\n<\/ul>\n<p>There are also new requirements for complaint record retention and the publication of a provider\u2019s complaint handling code of practice.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ComReg has published its Decision strengthening the current minimum requirements for the procedures which providers of electronic communications services must have for dealing with customer &hellip; <a href=\"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/\"><\/a><\/p>\n","protected":false},"author":14,"featured_media":135565,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[],"class_list":["post-135564","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1 - aioseo.com -->\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"ComReg Consumer News\"\/>\n\t<meta name=\"google-site-verification\" content=\"5-3E3rYX8MHoBACiyBAw1PqBxo-crqP7JHdG-j_1qUk\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Commission for Communications Regulation\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Revised requirements for Codes of Practice for Complaint Handling for internet and phone service providers | Commission for Communications Regulation\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/www.comreg.ie\/media\/2020\/12\/comreg-logo2.png\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/www.comreg.ie\/media\/2020\/12\/comreg-logo2.png\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2025-09-05T12:09:46+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2026-05-05T16:19:44+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Revised requirements for Codes of Practice for Complaint Handling for internet and phone service providers | Commission for Communications Regulation\" \/>\n\t\t<meta name=\"twitter:image\" content=\"https:\/\/www.comreg.ie\/media\/2020\/12\/comreg-logo2.png\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\\\/#article\",\"name\":\"Revised requirements for Codes of Practice for Complaint Handling for internet and phone service providers | Commission for Communications Regulation\",\"headline\":\"Revised requirements for Codes of Practice for Complaint Handling for internet and phone service providers\",\"author\":{\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/author\\\/joan-killeencomreg-ie\\\/#author\"},\"publisher\":{\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/#organization\"},\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/www.comreg.ie\\\/media\\\/2025\\\/09\\\/2025-SP-CoP-Aug.jpg\",\"width\":2121,\"height\":1414,\"caption\":\"Woman talking on her mobile phone at home, making a complaint, with a laptop on counter\"},\"datePublished\":\"2025-09-05T12:09:46+00:00\",\"dateModified\":\"2026-05-05T16:19:44+00:00\",\"inLanguage\":\"ga\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\\\/#webpage\"},\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\\\/#webpage\"},\"articleSection\":\"Consumer News, Optional\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/#listItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/category\\\/consumer-news\\\/#listItem\",\"name\":\"Consumer News\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/category\\\/consumer-news\\\/#listItem\",\"position\":2,\"name\":\"Consumer News\",\"item\":\"https:\\\/\\\/www.comreg.ie\\\/category\\\/consumer-news\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\\\/#listItem\",\"name\":\"Revised requirements for Codes of Practice for Complaint Handling for internet and phone service providers\"},\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/#listItem\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\\\/#listItem\",\"position\":3,\"name\":\"Revised requirements for Codes of Practice for Complaint Handling for internet and phone service providers\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/category\\\/consumer-news\\\/#listItem\",\"name\":\"Consumer News\"}}]},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/#organization\",\"name\":\"Commission for Communications Regulation\",\"url\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/author\\\/joan-killeencomreg-ie\\\/#author\",\"url\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/author\\\/joan-killeencomreg-ie\\\/\",\"name\":\"ComReg Consumer News\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\\\/#authorImage\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5d17f2284a7835ab1c476456af8abc9f91992b6a74ba0947d1172ff8b968cd1e?s=96&d=mm&r=g\",\"width\":96,\"height\":96,\"caption\":\"ComReg Consumer News\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\\\/#webpage\",\"url\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\\\/\",\"name\":\"Revised requirements for Codes of Practice for Complaint Handling for internet and phone service providers | Commission for Communications Regulation\",\"inLanguage\":\"ga\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/#website\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\\\/#breadcrumblist\"},\"author\":{\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/author\\\/joan-killeencomreg-ie\\\/#author\"},\"creator\":{\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/author\\\/joan-killeencomreg-ie\\\/#author\"},\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/www.comreg.ie\\\/media\\\/2025\\\/09\\\/2025-SP-CoP-Aug.jpg\",\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\\\/#mainImage\",\"width\":2121,\"height\":1414,\"caption\":\"Woman talking on her mobile phone at home, making a complaint, with a laptop on counter\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\\\/#mainImage\"},\"datePublished\":\"2025-09-05T12:09:46+00:00\",\"dateModified\":\"2026-05-05T16:19:44+00:00\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/#website\",\"url\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/\",\"name\":\"Commission for Communications Regulation\",\"inLanguage\":\"ga\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.comreg.ie\\\/ga\\\/#organization\"}}]}\n\t\t<\/script>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"Revised requirements for Codes of Practice for Complaint Handling for internet and phone service providers | Commission for Communications Regulation","description":"","canonical_url":"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"google-site-verification":"5-3E3rYX8MHoBACiyBAw1PqBxo-crqP7JHdG-j_1qUk","miscellaneous":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/#article","name":"Revised requirements for Codes of Practice for Complaint Handling for internet and phone service providers | Commission for Communications Regulation","headline":"Revised requirements for Codes of Practice for Complaint Handling for internet and phone service providers","author":{"@id":"https:\/\/www.comreg.ie\/ga\/author\/joan-killeencomreg-ie\/#author"},"publisher":{"@id":"https:\/\/www.comreg.ie\/ga\/#organization"},"image":{"@type":"ImageObject","url":"https:\/\/www.comreg.ie\/media\/2025\/09\/2025-SP-CoP-Aug.jpg","width":2121,"height":1414,"caption":"Woman talking on her mobile phone at home, making a complaint, with a laptop on counter"},"datePublished":"2025-09-05T12:09:46+00:00","dateModified":"2026-05-05T16:19:44+00:00","inLanguage":"ga","mainEntityOfPage":{"@id":"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/#webpage"},"isPartOf":{"@id":"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/#webpage"},"articleSection":"Consumer News, Optional"},{"@type":"BreadcrumbList","@id":"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/#breadcrumblist","itemListElement":[{"@type":"ListItem","@id":"https:\/\/www.comreg.ie\/ga\/#listItem","position":1,"name":"Home","item":"https:\/\/www.comreg.ie\/ga\/","nextItem":{"@type":"ListItem","@id":"https:\/\/www.comreg.ie\/category\/consumer-news\/#listItem","name":"Consumer News"}},{"@type":"ListItem","@id":"https:\/\/www.comreg.ie\/category\/consumer-news\/#listItem","position":2,"name":"Consumer News","item":"https:\/\/www.comreg.ie\/category\/consumer-news\/","nextItem":{"@type":"ListItem","@id":"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/#listItem","name":"Revised requirements for Codes of Practice for Complaint Handling for internet and phone service providers"},"previousItem":{"@type":"ListItem","@id":"https:\/\/www.comreg.ie\/ga\/#listItem","name":"Home"}},{"@type":"ListItem","@id":"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/#listItem","position":3,"name":"Revised requirements for Codes of Practice for Complaint Handling for internet and phone service providers","previousItem":{"@type":"ListItem","@id":"https:\/\/www.comreg.ie\/category\/consumer-news\/#listItem","name":"Consumer News"}}]},{"@type":"Organization","@id":"https:\/\/www.comreg.ie\/ga\/#organization","name":"Commission for Communications Regulation","url":"https:\/\/www.comreg.ie\/ga\/"},{"@type":"Person","@id":"https:\/\/www.comreg.ie\/ga\/author\/joan-killeencomreg-ie\/#author","url":"https:\/\/www.comreg.ie\/ga\/author\/joan-killeencomreg-ie\/","name":"ComReg Consumer News","image":{"@type":"ImageObject","@id":"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/#authorImage","url":"https:\/\/secure.gravatar.com\/avatar\/5d17f2284a7835ab1c476456af8abc9f91992b6a74ba0947d1172ff8b968cd1e?s=96&d=mm&r=g","width":96,"height":96,"caption":"ComReg Consumer News"}},{"@type":"WebPage","@id":"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/#webpage","url":"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/","name":"Revised requirements for Codes of Practice for Complaint Handling for internet and phone service providers | Commission for Communications Regulation","inLanguage":"ga","isPartOf":{"@id":"https:\/\/www.comreg.ie\/ga\/#website"},"breadcrumb":{"@id":"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/#breadcrumblist"},"author":{"@id":"https:\/\/www.comreg.ie\/ga\/author\/joan-killeencomreg-ie\/#author"},"creator":{"@id":"https:\/\/www.comreg.ie\/ga\/author\/joan-killeencomreg-ie\/#author"},"image":{"@type":"ImageObject","url":"https:\/\/www.comreg.ie\/media\/2025\/09\/2025-SP-CoP-Aug.jpg","@id":"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/#mainImage","width":2121,"height":1414,"caption":"Woman talking on her mobile phone at home, making a complaint, with a laptop on counter"},"primaryImageOfPage":{"@id":"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/#mainImage"},"datePublished":"2025-09-05T12:09:46+00:00","dateModified":"2026-05-05T16:19:44+00:00"},{"@type":"WebSite","@id":"https:\/\/www.comreg.ie\/ga\/#website","url":"https:\/\/www.comreg.ie\/ga\/","name":"Commission for Communications Regulation","inLanguage":"ga","publisher":{"@id":"https:\/\/www.comreg.ie\/ga\/#organization"}}]},"og:locale":"en_US","og:site_name":"Commission for Communications Regulation","og:type":"article","og:title":"Revised requirements for Codes of Practice for Complaint Handling for internet and phone service providers | Commission for Communications Regulation","og:url":"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/","og:image":"https:\/\/www.comreg.ie\/media\/2020\/12\/comreg-logo2.png","og:image:secure_url":"https:\/\/www.comreg.ie\/media\/2020\/12\/comreg-logo2.png","article:published_time":"2025-09-05T12:09:46+00:00","article:modified_time":"2026-05-05T16:19:44+00:00","twitter:card":"summary","twitter:title":"Revised requirements for Codes of Practice for Complaint Handling for internet and phone service providers | Commission for Communications Regulation","twitter:image":"https:\/\/www.comreg.ie\/media\/2020\/12\/comreg-logo2.png"},"aioseo_meta_data":{"post_id":"135564","title":null,"description":null,"keywords":null,"keyphrases":{"focus":{"keyphrase":"","score":0,"analysis":{"keyphraseInTitle":{"score":0,"maxScore":9,"error":1}}},"additional":[]},"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":"","og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":{"id":"aioseo-article-63f59bae7e486","slug":"article","graphName":"Article","label":"Article","properties":{"type":"BlogPosting","name":"#post_title","headline":"#post_title","description":"#post_excerpt","image":"","keywords":"","author":{"name":"#author_name","url":"#author_url"},"dates":{"include":true,"datePublished":"","dateModified":""}}},"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"Article","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":"{\"article\":{\"articleType\":\"BlogPosting\"},\"course\":{\"name\":\"\",\"description\":\"\",\"provider\":\"\"},\"faq\":{\"pages\":[]},\"product\":{\"reviews\":[]},\"recipe\":{\"ingredients\":[],\"instructions\":[],\"keywords\":[]},\"software\":{\"reviews\":[],\"operatingSystems\":[]},\"webPage\":{\"webPageType\":\"WebPage\"},\"blockGraphs\":[]}","pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":"-1","robots_max_videopreview":"-1","robots_max_imagepreview":"large","priority":null,"frequency":"default","local_seo":null,"breadcrumb_settings":null,"limit_modified_date":false,"ai":{"faqs":[],"keyPoints":[],"titles":[],"descriptions":[],"socialPosts":{"email":[],"linkedin":[],"twitter":[],"facebook":[],"instagram":[]}},"created":"2025-09-05 12:05:42","updated":"2026-06-29 16:53:46","focus_keyword":null,"additional_keywords":null,"truseo_locale":null,"seo_analyzer_scan_date":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/www.comreg.ie\/ga\/\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/www.comreg.ie\/category\/consumer-news\/\" title=\"Consumer News\">Consumer News<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tRevised requirements for Codes of Practice for Complaint Handling for internet and phone service providers\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/www.comreg.ie\/ga\/"},{"label":"Consumer News","link":"https:\/\/www.comreg.ie\/category\/consumer-news\/"},{"label":"Revised requirements for Codes of Practice for Complaint Handling for internet and phone service providers","link":"https:\/\/www.comreg.ie\/ga\/revised-requirements-for-codes-of-practice-for-complaint-handling-for-internet-and-phone-service-providers\/"}],"_links":{"self":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/135564","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/comments?post=135564"}],"version-history":[{"count":17,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/135564\/revisions"}],"predecessor-version":[{"id":138666,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/posts\/135564\/revisions\/138666"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media\/135565"}],"wp:attachment":[{"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/media?parent=135564"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/categories?post=135564"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.comreg.ie\/ga\/wp-json\/wp\/v2\/tags?post=135564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}