{"id":137203,"date":"2025-12-23T13:53:59","date_gmt":"2025-12-23T13:53:59","guid":{"rendered":"https:\/\/www.comreg.ie\/?p=137203"},"modified":"2026-02-06T11:54:02","modified_gmt":"2026-02-06T11:54:02","slug":"vodafone-ireland-to-refund-over-e894000-in-roaming-charges","status":"publish","type":"post","link":"https:\/\/www.comreg.ie\/ga\/vodafone-ireland-to-refund-over-e894000-in-roaming-charges\/","title":{"rendered":"Vodafone Ireland to refund over \u20ac894,000 in roaming charges"},"content":{"rendered":"<p><span data-contrast=\"auto\">Vodafone Ireland to refund over \u20ac894,000 in roaming charges to approximately 20,000 customers.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The 2022 Roaming Regulation requires roaming providers to make certain information available to their customers. Upon arrival, you should receive text messages or alerts about your data allowance and again if your allowance is used up.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">ComReg commenced an investigation into Vodafone Ireland\u2019s compliance with<\/span><span data-contrast=\"auto\">\u00a0the<\/span><span data-contrast=\"auto\">\u00a0EU Roaming Regulations. As a result of its investigation, ComReg found that Vodafone\u00a0Ireland\u00a0had not provided its customers with the\u00a0data charges\u00a0required\u00a0when\u00a0both the \u20ac50 and the \u20ac100 default financial limits\u00a0were reached\u00a0while\u00a0roaming,\u00a0as required by the 2022 Roaming Regulation.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Vodafone Ireland has agreed to refund\u00a0over\u00a0\u20ac894,000 in roaming charges to approximately 20,000 affected customers.\u00a0Vodafone Ireland has\u00a0also\u00a0agreed that future notifications\u00a0sent\u00a0to customers when they reach both the \u20ac50 and the \u20ac100 default financial limits\u00a0will\u00a0include the per unit cost associated with each\u00a0additional\u00a0unit consumed whilst roaming.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Full details are in the\u202f<\/span><a href=\"https:\/\/www.comreg.ie\/media\/2025\/12\/ComReg-2596.pdf\"><span data-contrast=\"none\">Information Notice<\/span><\/a><span data-contrast=\"auto\">\u202f published on ComReg\u2019s website.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Visit our\u202f<\/span><a href=\"https:\/\/www.comreg.ie\/advice-information\/roaming-2\/\"><span data-contrast=\"none\">roaming<\/span><\/a><span data-contrast=\"auto\">\u202fsection for more information on your rights when using your mobile phone abroad.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>pending<\/p>\n","protected":false},"author":80,"featured_media":137204,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[73],"tags":[],"class_list":["post-137203","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-news","topic-compliance-and-enforcement"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One 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