The Commission for Communications Regulation (ComReg) is responsible for the regulation of Electronic Communications Networks and Services (ECN and ECS) in accordance with EU and national legislation.<\/p>\n
The principal objectives that underpin ComReg\u2019s proposals in this consultation are to ensure that:<\/p>\n
ComReg\u2019s objectives have regard to the obligations placed on electronic communications networks and service providers by Regulation 27 (Dispute Resolution)1 of the European Communities (Electronic Communications Networks and Services) (Universal Service and Users\u2019 Rights) Regulations (\u201cthe Users\u2019 Rights Regulations\u201d). \u00a0This consultation therefore sets out ComReg\u2019s proposals in respect of the following three areas:<\/p>\n
i. Minimum standard for Electronic Communications Provider\u2019s Code of Practice for Complaints handling;<\/p>\n
ii. Electronic Communications Providers Complaints handling Statistics; and<\/p>\n
iii. Electronic Communications Providers accredited Quality standards for Complaints handling.<\/p>\n
https:\/\/www.comreg.ie\/publication\/electronic-communications-complaints-handling-code-practice-consultation\/\u00a0<\/a><\/p>\n All responses to this consultation should be clearly marked Submissions to ComReg 16\/118 and should be sent by post or email to arrive on, or before, 5 pm on 13th February 2017<\/strong> to (note change of date):<\/p>\n Jennifer Gartland <\/p>\n NB THIS CONSULTATION HAS NOW CLOSED<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":"
\nThe Commission for Communications Regulation
\nIrish Life Centre
\nAbbey Street
\nFreepost Dublin 1
\nIreland D01 W2H4 Ph:
\n+353-1-8049654
\nEmail: retailconsult@comreg.ie<\/a>
\nPlease note ComReg will publish all respondents\u2019 submissions with the Response to this Consultation, subject to the provisions of ComReg\u2019s guidelines on the treatment of confidential information \u2013 ComReg 05\/24.<\/p>\n