ComReg cannot act on your complaint until you have raised it with your service provider and their complaint handling process is completed. This is because the main responsibility for resolving a complaint lies with your service provider, as they have the direct relationship with you.
You should always contact your service provider first if you have a complaint or a query in relation to your internet or broadband service.
Chat with a member of our Consumer Team about your query.
By using Web Chat you agree to have your personal information processed for chat support.
GDPR information: Our Privacy Notice explains what personal information we collect and use about individuals, what we do with it and why.